On-Site Leasing Agent Brief Description:

Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and maintain a successful renewal program. Responsibility for accurately maintaining prospect and lease files, assisting with leasing reports, with additional responsibility to assist the Manager with the coordination of day-to-day activities of the property in accordance with the standards established by Spaces Management. Assist in maintaining clerical, filing and record keeping systems. Identify and strive to meet the resident's needs. Maintain secure package room conducting regular audits and assisting resident's and carriers with access.

Key Performance Indicators:

Customer Satisfaction:

5 or

Better Rental Economic Occupancy:

97% or

Better Resident Retention:

40% or

Better Qualified Lead Conversion:

35% or

Better Shop Score:

92% or

Better Fee Income Increase:

Additional rental units, maintenance service, cleaning service, resale disclosures, etc.

Detailed Description:

Leadership Listen attentively to questions and comments. Communicate in a professional and composed demeanor under all circumstances. Respond to phone calls and correspondence in a timely, professional manner (Same day is standard, but in no case is response time to be greater than 24 hours). Display exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. Respond to questions accurately when asked and possesses good communication and composition skills. Support the Company's philosophy, goals and adheres to Company policies. Offer helpful input when asked for suggestions for improved policies and procedures. Understand and follow directions given by direct supervisors, and conscientiously completes them. Act quickly and effectively when the situation demands it. Organize time effectively and successfully balances the competing demands of multiple projects. Schedule vacations in advance with consideration of back up during absence. Compliance and Enforcement Acquire and maintain current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures. Fair housing compliance. Employment law compliance. Assist with covenant and rules enforcement. Financial and Reporting Assist with monthly Management Reports. Monitor leases regularly. Send renewal/cancellation notices timely. Create and maintain Guest Cards for EVERY prospect that contacts the community. Produce leasing reports Marketing and Retention Manage resident's relationships to ensure residents retention and a high level of service including timely and complete resolution of residents concerns, coordinating special services and requests, and conducting formal and informal inspections. Provide effective marketing and communications, including advising management of pertinent issues as related to the community, market, or other respective issues Respond effectively to telephone, email, and Internet inquiries to generate prospective resident visits to the community. Show and demonstrate apartments utilizing sales skills to demonstrate market ready product and availability to close prospects. Follow-up with prospective residents. Walk model tour route and open models daily to ensure quality presentation. Obtain lease information and complete lease applications. Conduct required credit and reference checks. Verify files are complete prior to resident move-in. Assist with resident problems and complaints. Plan, promote, and implement effective Resident Retention program Communicate with residents through follow-up on service requests. Provide new residents with a resident handbook Facebook page kept current

Organizational Relationships:

Reports directly to the Property Manager. Works with home office staff, other site managers, other management company employees, outside vendors, and service providers.

Other Requirements:

Hours of Work :

Basic schedule includes, but is not limited to, coverage of office from 9:00 AM until 5:00 PM Monday through Friday.

Experience:

Must possess sales and customer service experience. Two - three years of experience, preferably in property management.

Education:

High-School degree or GED, or equivalent combination of leasing and sales education and experience.

Physical Requirements:

Extensive mobility and good physical condition. Must be able to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including 4 flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving packages and lifting of supplies.

Pre-Employment Test Scores:

Pass Background Check. Must have a reliable vehicle to perform various management tasks and errands. Must have proof of liability insurance for same. Bondable and Valid Driver's License. Other duties as required. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules

Job Type:

Full-time Pay:

$14.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person