Leasing Agent The Weiner Companies, Ltd. - 3.0 Urbana, IL Job Details Full-time $20 - $25 an hour 11 hours ago Benefits Health insurance Paid time off Professional development assistance Qualifications Customer communication Customer relationship building Client rapport building De-escalation techniques Conflict de-escalation Customer service problem-solving Stakeholder relationship building Full Job Description Are you the kind of person who thrives in a fast-paced environment, genuinely enjoys helping people, and naturally creates positive experiences while staying highly organized? Do you communicate clearly, follow through consistently, and enjoy building relationships while helping people navigate important life transitions? Are you energized by structure, accountability, teamwork, and creating an exceptional customer experience from start to finish? If so, we may have the perfect opportunity for you. We are looking for a Leasing Agent who is responsive, dependable, coachable, and relationship-driven to join our growing team. This role is ideal for someone who enjoys connecting with people, solving problems calmly under pressure, and keeping multiple moving parts organized without letting details fall through the cracks. At our company, leasing is about far more than filling units. We are building long-term relationships with residents, investors, and our community while continually improving how we serve others. What Success Looks Like in This Role Our Leasing Agent plays a critical role in supporting both the resident experience and the overall success of the business. Key outcomes for this role include: Maintaining a minimum 97% occupancy rate Supporting a minimum 65% renewal rate Leasing to quality tenants who pay on time and care for the property Delivering an outstanding customer experience throughout the leasing process Managing prospect communication and follow-up with consistency and urgency Ensuring accurate documentation and strong attention to detail throughout the process The Kind of Person Who Thrives Here Our ideal candidate: Builds trust quickly and communicates confidently with people from all backgrounds and age groups Remains calm, positive, and solutions-focused during busy seasons Sees systems and accountability as tools for success rather than obstacles Is highly responsive and dependable Naturally follows through and keeps commitments Enjoys juggling multiple moving parts while staying organized Is coachable and open to learning Brings positive energy without being pushy or overly sales-focused Takes pride in creating excellent customer experiences Skills & Experience Helpful experience: Leasing or property management experience Customer service experience Experience using software systems such as AppFolio and Asana Must-have strengths: Strong communication skills Attention to detail Organization and follow-through Relationship-building ability Problem-solving and de-escalation skills Ability to manage multiple priorities simultaneously Trainable skills: Internal systems and processes Property management software Leasing-specific processes and workflows Leasing license must be obtained within 30 days of hire if not already licensed. Our Culture & Immutable Laws We believe in: Integrity Excellence Teamwork Customer-centricity Innovation Respect Growth Efficiency Community impact We are looking for someone who aligns with these values and wants to contribute to a team-oriented culture built on accountability, communication, and continuous improvement. Why Team Members Enjoy Working Here You become part of a team that genuinely cares and supports one another You make a real difference in people's lives during an important transition You have clear systems, structure, and expectations You are encouraged to grow professionally and develop new skills You work in a culture that values accountability and excellence You become part of a company with a long-term vision and strong community focus To Apply Please send your resume along with a short note sharing: Why this role stood out to you What strengths you believe would make you successful in this position Or an example of a time you successfully balanced multiple priorities while still delivering an excellent customer experience We are excited to meet people who are looking for more than "just a job" and want to grow with a team that cares deeply about the work we do and the people we serve.

Pay:

$20.00 - $25.00 per hour

Benefits:

Health insurance Paid time off Professional development assistance Application Question(s): Do you have a reliable vehicle?

Work Location:

In person