Operations Coordinator

Position Title:

Operations Coordinator Shift:

M-F 9AM to 5

PM Classification:

Base +

Bonus Reports To:

CEO/COO About Company:

Flipstream Investment is one of the Top Real Estate Investment Firms based out of Cleveland. We are a family-owned business that focuses on helping homeowners find solutions whether they are going through a foreclosure, cannot sell their property, or just need to sell their house for all kinds of reasons. We always look to provide the best experience for our customers. We work as a team to achieve our sales goals and stay motivated. Our work environment is upbeat and positive! We are in search of a go-getter and high performing individual who is ready to join our fast-growing company! Experience (preferred or required): HS Diploma required and Bachelor's degree preferred 2+ years of phone or call center experience preferred Highly organized, ability to follow processes, great communication skills required Technology driven & ability to learn quickly required Strong working knowledge of Google Docs and MS Office including

Word, Excel, Outlook, and PowerPoint Essential Duties and Responsibilities:

Provide administrative support to the CEO/COO with daily tasks and manage all calendars/meeting schedules Act as gatekeeper for CEO/COO schedules and their time Effectively and professionally answers and returns calls, emails, and mail communications both internally and externally Manage transaction process (further description below) Responsible for opening mail, paying bills, and filing paperwork Manage subscription accounts, insurance, office supplies Assist in hiring / recruiting as needed Manage all utilities for office and properties Order appliances for rehab projects as needed Help Schedule contractors to complete work needed at projects Inspect and walkthrough properties before, during, after project to track progress Work closely with sellers, buyers, and title agents to coordinate all real estate transactions involving Heels Homes from beginning to end Manage all documentation of each transaction Initiate and review title searches with title companies Ability to use CRM (Podio) daily to update files and stay on task until deals are closed Schedule photos, inspections and any other walk throughs, meetings, and or appointments with sellers, buyers, title agents, mobile notaries, property runners, etc. Assist in negotiating/overcoming property liens and other title roadblocks Communicate and maintain rapport with the sellers, buyers and title agents Coordinate all lending docs required for closings Maintain Rental spreadsheets and track all utilities to ensure bills are being paid by tenants Manage marketing rentals on things such as Zillow, craigslist, marketplace, groups, and more Ensure all rentals are rented, marketed appropriately, and leased Willing to learn and understand all legal docs including but not limited to leases, loans, evictions, and operating agreements Mange Filing Process for each property, taxes, water bills, etc. Manage contractors and tenant requests in a timely manner Help with printing, archiving, organizing, decorating, booking flights/hotels, running errands, editing documents, developing presentations, etc. Willing to learn the industry and help us maintain and grow our marketplace position Attend business meetings and trainings as required Perform other administrative tasks and special projects as assigned

Position Requirements and Skills:

Must have business and/or sales experience (with a proven track record) Must be ambitious! We're looking for a real "Go-Getter" who wants to serve and add value Lives out our core values - Faith, Integrity, Teamwork, Respect, Commitment, Growth Possess the ability to connect with a variety of personalities Research and development skills to improvement processes Extremely strong phone skills; ability to set and close appointments over the phone Ability to use or quickly learn real estate specific CRM and marketing/lead technologies Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line Ability to perform intermediate tasks in the Google Docs and/or MS Office Suite (Word, Excel, PowerPoint) Outstanding written, grammar, & verbal communication skills with ability to interact with all levels of an organization Must possess excellent problem solving and planning skills Excellent time management skills and ability to adhere to schedules/deadlines Self-motivated and results driven with proven ability to succeed Ability to work some nights and weekends Enthusiastic about providing best possible customer service for clients and customers A role up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments Strong relationship management and the ability to drive multiple tasks to completion successfully Resourceful team player and a positive "can-do" attitude Ability to work in a fast-paced environment Negative pre-employment drug screen and ability to pass criminal background check Good attendance record Limited travel as required

NOTE:

This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization. This job description in no way states that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job related duties as requested by their supervisor or manager in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skill and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Pay:

$40,000.00 - $70,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person