Job Overview
PenFed is hiring a (Hybrid) Commercial Real Estate Operations & Servicing Specialist at our Irving, Texas Service Center.

The CRE Operation and Servicing Specialist is responsible for coordinating, managing, and facilitating the operations and servicing process for commercial loans. This role involves working closely with lenders, borrowers, attorneys, third party companies, and other stakeholders to ensure all servicing and documentation is accurate, complete, and compliant with internal policies and regulatory requirements.

Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
Closing and On Boarding Servicing Support:
+ Coordinate the collections of required commercial loan closings documents, including pre-closing, closing, and post-closing documents.

+ Review and monitor closing documents and tasks to ensure accuracy and compliance. + Act as a liaison between borrowers, attorneys, third party companies, lenders, and internal departments. + Monitor closing checklists, tasks and deadlines to ensure timely execution and funding. + Confirm that all prerequisite conditions precedent for closing has been met. + Process funding requests and disbursements in accordance with closing instructions. + Maintain and update loan files, records, and systems with accurate data. + Assist with resolving issues or discrepancies that arise during the closing process. + Ensure proper recording of legal documents and executed closing packages is stored and filed accordingly. + Support audits, quality control reviews, and compliance reporting as needed.

System & Tool Management:
+ Maintain CRM and commercial tools (e.g., Jack Henry , Silverlake, Synergy, RealInsight Platform). + Support user training, documentation, and continuous improvement initiatives.
Compliance & Contract Support:
+ Ensure compliance with internal policies and external regulations.
This role is responsible for ensuring business continuity.
Qualifications
Equivalent combination of education and experience is considered.

+ Bachelor's Degree in a related field is strongly preferred. + A minimum of five (3) years of experience in a financial/ commercial servicing setting, with at least (2) years of experience as an underwriter and/or Portfolio Manager in a financial setting, is required. + Strong knowledge of Jack Henry CRE loan servicing products or RealInsite is highly desirable. + Strong analytical skills and ability to interpret financial statements, rent rolls, and other reports with ease. + Knowledge of PenFed structure, products, policies and procedures preferred. + Strong written and verbal communication skills. + Experience using AI tools preferred.

Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
There are no additional certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
The ability to travel to various worksites and be on-call may be required.
Pay Transparency
The anticipated starting hourly range for this role is $23.28 - $37.31 This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval. This position is eligible for an individual performance based annual bonus. \\#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally.

You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose
Helping members achieve their dreams since 1935.

Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender. Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.

Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.

PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at

Careers@PenFed.org

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