TRU Management is excited to offer the position of Leasing Professional Resident Relations Specialist for a 150+ unit garden style community in Herndon, VA. The leasing professional is responsible for marketing and leasing the community to prospective residents, managing the leasing and move-in process, and ensuring resident satisfaction. What would make you a great fit for this position? Successful candidates will be energetic, positive and outgoing, and have experience in leasing apartments. You see the importance in assisting people with the potentially stressful process of finding a new place to call home. You enjoy connecting with people and have the ability to create rapport with people from all walks of life. Your friendliness, enthusiasm and professionalism create excitement in prospects to visit our property and take the next step in their rental journey with us. You must be well organized to keep items from falling through the cracks. You have a strong personal time and task management system that allows you to track, prioritize and delegate efficiently to make sure that at the end of each day all critical items have been addressed without losing sight of the non-critical items that remain vital to successful leasing operations. Leasing The successful Leasing Professional will market and lease available apartment homes and deliver excellent customer service to residents and prospects, while maintaining an occupancy rate of 95% or higher. Ensure that model apartment, common areas, and leasing tour path are clean and attractive Attempt to answer all incoming prospect inquiries as they arrive. Following up on missed ones within the shortest time possible. Create excitement and interest in prospective renters to visit the property Conduct property tours with prospects with a friendly and enthusiastic attitude Learn and understand prospects motivations and needs and successfully present the property in ways that address these Adhere to all aspects of the leasing process including processing resident applications, discussing approvals and rejections with the Property Manager, processing adverse action letters, and lease preparation and execution in accordance with company policy Ensure property is consistently rented at or above budgeted occupancy (or 95%, whichever is higher) Ensure all application and lease paperwork are completed and accurate in accordance with company policy Follow up with all leads and track all communications using prospect tracking software Prepare leases and all required addendums and review for accuracy before lease signing Inspect apartments prior to resident move in to ensure cleanliness and readiness for new occupancy Meet with new residents to sign leases and collect deposits; Resident Relations Customer Service Practice a culture of service where resident needs are appropriately prioritized Effectively manage service requests and inquires in accordance with property procedures Keep in touch with residents throughout their lease term to ensure a positive living experience and resident retention Help lead the resident renewal efforts to obtain as many renewals as possible by proactively communicating with residents prior to the renewal period Marketing Conduct monthly market surveys to ensure community remains relevant and competitive in the market Prepare and post ads for available homes utilizing attractive pictures of the home and property Adhere to all fair housing regulations in advertising. Market the property and available homes through appropriate advertising venues Operations Process all move-ins, move-outs and notices in property management software In the absence of or at the direction of the Property Manager, ensure that all rents are collected, posted and deposited in a timely manner (all monies collected should be scanned and receipted daily) Teamwork and Department Collaboration Introduce new ideas to improve processes and operations; implement approved processes and changes Other Requirements Multi-family apartment leasing experience is required Fair housing training and experience required Experience with Yardi Voyager and Knock is a plus Other sales/leasing experience is a plus This is a full time position Monday through Friday plus limited weekend hours on Saturdays Benefits Employer Sponsored Health Benefits (medical, dental and vision) 401k retirement plan Paid Holidays Paid Time Off Short and Long Term Disability Life Insurance and AD&D Voluntary Benefits (Accident, Critical Illness, Hospital) Apartment Rental Discount We are an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, gender, sexual orientation, marital status, disability, or any other class protected by federal, state, and local laws.

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

leasing: 1 year (Required) Customer service: 1 year (Required) Ability to

Commute:

Herndon, VA 20170 (Required)

Work Location:

In person