Role:

The Rental Operations Coordinator is responsible for managing the daily operations of the rental department. This role requires excellent organizational skills, strong communication, sound judgment, and the ability to prioritize multiple responsibilities while providing exceptional customer service. You'll serve as the primary point of contact for rental customers while working closely with other dealership departments to ensure a seamless rental experience.

What You'll Do:

Coordinate rental reservations from initial inquiry through vehicle return Manage vehicle availability and scheduling to maximize efficiency Deliver exceptional customer service in person, over the phone, and via email Maintain accurate rental agreements, records, and documentation Communicate effectively with customers and dealership departments to ensure smooth operations Resolve customer questions and concerns professionally and efficiently Prioritize daily responsibilities while maintaining attention to detail Identify opportunities to improve processes and proactively solve problems Help ensure the rental department operates efficiently and reflects the Long-Lewis commitment to outstanding customer service

What We're Looking For:

High school diploma or GED required At least 2 years of customer service experience At least 1 year of rental car service experience Excellent communication, interpersonal, and customer service skills Strong administrative, organizational, computer, and phone skills Ability to work independently and take ownership of responsibilities Excellent time management and problem-solving abilities Professional, courteous, and confident demeanor Ability to work effectively in a fast-paced, team-driven environment Valid driver's license with a clean driving record Why Join Long-Lewis? Competitive pay and benefits Supportive team environment Opportunities for growth within the company A role where you'll be trusted with meaningful responsibility and have the opportunity to make a direct impact on the success of the department If you're looking for a career where you'll be empowered to take ownership, solve problems, and play an integral role in a growing team, apply today! Experience Required 2 year(s): Customer service experience Education Required High School or better Licenses & Certifications Required

DRIVER'S LICENSE

Behaviors Preferred Thought Provoking:

Capable of making others think deeply on a subject

Team Player:

Works well as a member of a group

Loyal:

Shows firm and constant support to a cause

Enthusiastic:

Shows intense and eager enjoyment and interest

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations Preferred Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security:

Inspired to perform well by the knowledge that your job is safe

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Entrepreneurial Spirit:

Inspired to perform well by an ability to drive new ventures within the business Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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Muscle Shoals - Rental Operations Coordinator - Full Time