Role Overview This role covers end-to-end business operation management, client coordination, and pre-sales & post-sales support. You will work closely with founders, internal technical teams, and external partners to ensure all client inquiries, internal cross-functional coordination, and daily operational tasks are delivered efficiently and professionally. You will help maintain smooth business workflows and consistently high-quality customer experience. Key Responsibilities 1. Client Coordination & Support

• Manage and respond to customer inquiries via email, Zoom, and online messaging channels in a timely manner.
• Coordinate full-cycle pre-sales consultation and post-sales follow-up communication to build stable and smooth client relationships.
• Proactively follow up on customer requests and continuously improve overall customer experience. 2. Daily Business Operations
• Coordinate end-to-end order processing and implement standardized internal workflows.
• Track ongoing business tasks, project timelines, and daily operational activities.
• Maintain accurate, complete, and well-organized operational records and documentation. 3. Cross-Functional Coordination
• Collaborate closely with internal teams and external business partners on daily operational alignment.
• Coordinate meetings, training sessions, and external customer communications.
• Align internal workflows, bridge communication gaps, and improve overall team collaboration efficiency. 4. Process Optimization
• Regularly review existing operational processes and identify efficiency improvement opportunities.
• Support the design and iteration of streamlined, standardized business workflows.
• Drive continuous improvement in team productivity and operational quality. Requirements
• Strong organizational skills and excellent multi-tasking ability to handle multiple concurrent priorities.
• Excellent verbal and written communication skills with clear logic and professional presentation.
• Self-driven and capable of independent work with strong priority-setting skills.
• Proficient in Microsoft Office, Zoom, and CRM systems.
• Quick learner with the ability to quickly understand and grasp technical product knowledge.
• Detail-oriented, reliable, proactive, and responsible in daily work. Preferred Qualifications
• Spanish language skills are a plus.
• Previous working experience in operations, customer support, or coordination roles is preferred.

Pay:

$55,000.00

• $65,000.

00 per year

Benefits:

401(k) Health insurance Application Question(s): Do you have working experience in new energy, photovoltaic, energy storage or power inverter industry? Do you have experience supporting overseas business, international clients or cross-border projects? How many years do you have experience in business operation coordination, customer support or pre or post-sales coordination?

Language:

Spanish (Required) Ability to

Commute:

Brea, CA 92821 (Required)

Work Location:

In person