Equipment Rental Customer Service Representative

Equipment Rental Customer Service Representative LGP Equipment Rentals Inc.

• 3.0 Santa Ana, CA Job Details Full-time $19
• $25 an hour 1 hour ago Benefits Health insurance Dental insurance Vision insurance Flexible schedule Qualifications Computer operation Multilingual Managing clients in a customer support role Full Job Description Customer Service Representative As a valued Customer Service Representative at LGP Equipment Rentals, you will play a crucial role in providing exceptional service and support to both internal and external customers.

Serving as the primary point of contact, your professionalism will be essential in this fast-paced and high-volume environment. At LGP Equipment Rentals, we offer an exceptional workplace that fosters learning, growth, and advancement in your career. With the support of a strong management team, you will have the opportunity to achieve your goals and make a significant impact in our dynamic and engaging organization. Your responsibilities will include, but are not limited to:

• Handling inbound customer service calls and emails, effectively addressing rental termination requests, equipment service requests, rental inquiries, billing inquiries, escalations, and more.
• Accurately logging all call details into our POR system, ensuring thorough documentation.
• Collaborating with team members to escalate after-hours emergency service and rental requests promptly.
• Adhering to established processes and call guidelines specific to each call type to ensure consistent service delivery.
• Taking on other assigned duties as needed to contribute to the overall success of the team.

Additional Duties may include:

• Providing assistance in the yard when needed.
• Moving equipment for display and security purposes.
• Instructing customers on proper equipment operation.
• Assisting other departments such as dispatch as requested.

Experience:

• Previous experience in a customer service role is preferred
• Proficient in data entry and computer skills
• Bilingual or multilingual abilities are a plus
• Excellent phone etiquette and strong communication skills in English
• Ability to analyze customer needs and provide appropriate solutions
• Experience with outbound calling and sales is an advantage Join our team as a Customer Service Representative and be part of a dynamic company that values exceptional customer service while experiencing a fulfilling career.

We offer competitive pay, comprehensive training, and opportunities for career growth. We value your contributions and are committed to providing a supportive environment that enables you to excel in your role. Apply now to become part of our dedicated team!

Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.

Job Type:

Full-time Pay:

$19.00

• $25.

00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Vision insurance Application Question(s): Do you have experience in the equipment rental industry? If so, how many years of experience do you have in the equipment rental industry?

Work Location:

In person