Rental Properties Coordinator FLSA:

Non-Exempt Salary Grade:

13 (Min $27.91, Mid $32.80, Max $37.68)

Hiring Range:

$27.91-$32.80/hour

• Position being offered with housing available at Village Court Apartments.

NATURE OF WORK

Under direct supervision of the Rental Properties Manager, performs administrative and operational support services to the Properties Manager for the efficient management of all Town owned rental properties, associated assets, and operations, in order to support the Town in reaching its objective of providing the community with efficient, affordable, safe, and quality rental housing.

DUTIES AND RESPONSIBILITIES

• Performs daily administrative operations and activities; assists in ensuring a high level of occupancy and resident satisfaction; may create, schedule, or close out maintenance work orders; collects, processes, and monitors rent, security deposits and other charges; coordinates resident payment plans as required; prepares and delivers bank deposits and rent rolls; issues parking passes; assist in processing new resident applications; process lease renewals; verifies employment and wages and grant compliance; reviews lease documents and explains rental policies and procedures; processes invoices and delivers to finance; assists property manager with token and laundry machine cash collection.

• Creates, prepares and distributes monthly newsletters; plans and organizes monthly community events; purchases food and other supplies relating to community events.

Assists manager with administrative duties concerning the VCA resident advisory committee meetings. Ensures that all lease renewals are processed and completed prior to lease expirations each month; prepares renewal letters; follows up with residents by letter, phone and email to help them complete renewal paperwork; accepts resident notices to vacate.

• Answers phones and greets visitors in person; determines nature and routes calls, takes and delivers messages; assists the public by answering inquiries related to department services and programs; solicits and obtains basic information needed in order to determine appropriate action to be taken; explains rules, policies, and procedures; researches files and compiles information; keeps files organized and orderly; disperses relevant information, or refers/routes client to the appropriate personnel or department; assists customers with applications, government forms and other technical documents; responds to requests for information within the scope of authority; refers matters requiring policy interpretation to supervisor for resolution.

Communicates with residents regarding lease issues and/or violations. Charges late fees; assists with issuing warnings and/or fines regarding lease violations; recommends to Property Manager when eviction procedures may be necessary; may be required to attend court eviction hearings.

• Performs general clerical duties including preparing and distributing information and other communications; delivering letters, notice, renewal letters and other communications to apartment doors; processes mail; processes and delivers departmental mail and packages; delivers mail and paperwork to and from mailboxes at Town Hall.

Assists in managing laundry facilities, including cash and coin collection, with remittance to finance.

• Assists with ordering and maintaining office supply inventories and departmental equipment; orders copier toner; informs Manager when supplies are running low.
• Processes monthly rent roll report on the last workday of each month; prepares rent roll documents and packet and gives them to property manager to review; responsible for accuracy of rent roll reporting.
• Accepts rent payments from residents; processes rent payments in Yardi software system and sends payments to finance department; ensures accuracy of tenant ledgers; assists residents with setting up online payments and with troubleshooting online payment issues.
• Assists property manager with tenant concerns, disputes, disagreements, etc. communicates with residents to find resolutions to problems within scope of authority.
• Ensures that rental office and property functions perform normally and correctly in the absence of Property Manager.
• Provides bilingual customer service and translation services to tenants and to the public relative to rental programs and services, including but not limited to resident committee meetings and monthly newsletters. If coordinator is not bilingual, will arrange for translation services for above listed duties.
• Provides administrative support regarding TMV Housing Authority matters.
• Other duties as assigned may include: snow removal, painting, trash, cleaning, and general assistance to the administrative or maintenance aspects of managing a rental property.
• Acts as a liaison, when necessary between Mountain Village and its residents and guests, subcontractors, vendors, and merchants giving direction and assistance as needed.
• Promotes and observes safe work methods and uses safety equipment; secures work sites as necessary; may attend safety committee meetings, actively participates in and may conduct tailgate trainings.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of the team.
• Actively works to progress the Town's goal of zero waste and carbon neutrality by minimizing unnecessary consumption (of energy, water, paper, plastic, ink, etc.), seeking environmentally preferred products (e.g., reusable, recycled content, non-fossil fuel), and supporting environmental initiatives through participation, promotion, and accurate storytelling.
• Additional duties as assigned.

MINIMUM QUALIFICATIONS

High school diploma or GED with at least three (3) years clerical, accounting and/or customer service experience; or an equivalent combination of education, experience, and training. Associates or Bachelor's degree preferred. Demonstrated computer skills in working with word processing, spreadsheet, and email. Experience with YARDI beneficial. English and Spanish proficiency strongly desired. Licenses/Certification(s): Certified Apartment Manager (CAM)or Accredited Resident Manager (ARM) desired. Notary Public License is required and must be obtained within the first 90 days of employment. Possession of a valid Colorado State Driver's License is required.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

Knowledge of:

Standard office practices and procedures; business arithmetic; appropriate business English and Spanish, including spelling, grammar and punctuation; techniques for dealing with the public, in person and over the telephone; basic and specialized computer applications involving word processing, data entry and report generation; records management principles and record keeping practices; customer service standards and protocol; knowledge of fair housing laws, Town policies and procedures.

Skills in:

Assessing and prioritizing multiple tasks, projects and demands; communicate effectively and establish and maintain effective working relations with co-workers and representatives from other agencies; make accurate arithmetic calculations; enter numerical and related information into a computer system with speed and accuracy; meet critical time deadlines; use initiative and independent judgment within established procedural guidelines; operating standard office equipment, personal computers and printers; searching and maintaining records and computer files; responsible use of electricity, paper and water. Utilizing the English and Spanish language, the position is skilled in the following: effectively communicating in written and verbal forms, grammar, spelling and punctuation; preparing and writing reports, business correspondence, and policy manuals; effectively presenting information and responding to questions from general public and employees.

Environmental Factors:

Work is generally performed in a standard office environment. Frequent to constant use of a personal computer. Work may involve competing demands, performing multiple tasks, working to deadlines.

Physical Factors :

While performing the duties of this job, the employee may occasionally be exposed to extreme weather conditions and be required to shovel snow, paint, pick up/take out trash, clean, and provide general assistance to the administrative or maintenance aspects of managing a rental property, and be able to lift items weighing up to 50 pounds.

Expectations of All Employees:

To support consistent high-quality guest service to everyone in our community, including our co-workers, making Mountain Village a great place to live, work and visit.