Senior Rental Representative

• Full Time Penske
• Traverse City, MI Posted on 08/24/26 (

Ref:

MIEVqB6eoJ)

Position Summary:

A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensureplete customer satisfaction in a fast paced environment.

Work Location:

1645 W South Airport Rd, Traverse City, MI 49686

Major Responsibilities:

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Rmend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Keep records of transactions, and of the number of customers entering an establishment.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Inspect and adjust rental items to meet needs of customer.
• Explain rental fees, policies and prores.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details ofplaints.
• Keep records of customer interactions and transactions, recording details of inquiries,plaints, andments, as well as actions taken.
• Resolve customers' service or billingplaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, usingputers.
• Other projects and tasks as assigned by supervisor

Qualifications:

• At least 1 year of customer service experience required
• Sales experience (retail, consumer, B2B) preferred
• High School diploma or equivalent required
• Some college or Bachelors degree preferred
• Ability to work at least one day on weekend required
• Basicputer skills including Microsoft Word, Excel, Outlook required
• Customer service skills, dealing with people, flexibility, phone skills, team player
• Valid drivers license required
• Regular, predictable, full attendance is an essential function of the job
• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role.

The driver qualification file includes:

an annual motor vehicle records (MVR) check, a successfullypleted DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.

• Willingness to travel as necessary, work the required scle, work at the specific location required,plete Penske employment application, submit to a background investigation (to include past employment,cation, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by thepany, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements:

• The physical and mental demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read;municate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to helppanies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and amitment to customer success. Visit Go Penske to learn more.

Job Category:

Sales/Customer Service

Job Family:

Customer Experience

Address:

1645 W South Airport Rd

Primary Location:

US-MI-Traverse City

Employer:

Penske Truck Leasing Co., L.P.

Req ID:

2610047