A Rental Clerk staffs the counter at a rental business and handles requests for equipment rentals, car rentals or rental services. Assists customers with equipment, manages payments and paperwork for transactions and provides customer service.
Front Desk Rental Agent (Customer Service & Sales) GoGoRental Fargo, ND Job Details Full-time $15 - $18 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Opportunities for advancement Flexible schedule Qualifications Phone answering Customer service In-person customer service Vehicle check-in/check-out Administrative experience Clear language communication Driver's License Attention to detail Cleaning Full Job Description Are you ready for a fun, dynamic job that lets you help people create unforgettable experiences? Do you love the outdoors, enjoy working with people, and thrive in a fast-paced environment? If so, we want you to join our team at GoGo Rental, Fargo's premier recreational rental company! Front Desk Rental Agent (Customer Service & Sales)
Location:
Fargo, ND Company:
GoGo Rental Why You'll Love Working With Us Monthly Commission and Performance Incentives Health, dental, and vision insurance for full-time employees 401(k) plan with company match for full-time eligible staff Employee discounts on rentals & gear Flexible scheduling to fit your life Opportunities for advancement grow as the company grows Join a fun, energetic, and supportive team About Us At GoGo Rental, we're all about helping people get outside and explore. Whether it's campers, RVs, e-bikes, mopeds, or trailers, we provide awesome rental options and great service. We believe in making experiences and we're looking for team members who share that passion.
The Role:
Front Desk Rental Agent (Customer Service & Sales) You'll play a key role in delivering an excellent customer experience from start to finish by assisting with rentals, customer interactions, and the behind-the-scenes tasks that keep daily operations running smoothly. Responsibilities include (but aren't limited to): Greet customers in person and by phone in a friendly, professional manner Assist customers with rental reservations, pricing, availability, and questions Process rental agreements, payments, and required documentation Conduct customer walkthroughs and explain rental features and expectations Upsell add-ons and protection options when appropriate Maintain a clean, organized front desk and customer area Coordinate with management and service teams regarding unit readiness Handle basic scheduling, confirmations, and follow-ups Represent GoGoRental's brand with professionalism and positivity What We're Looking For You don't need to check every box - but the ideal candidate will have: Strong customer service and communication skills A friendly, positive attitude and willingness to learn Comfort working with customers in person and over the phone Attention to detail and ability to handle paperwork and reservations accurately Basic computer skills (email, scheduling, point-of-sale systems) Sales-minded approach with a focus on helping customers choose the right rental Ability to multitask and stay organized in a busy environment Bonus (not required): Previous customer service, retail, hospitality, or sales experience Rental, RV, automotive, or outdoor recreation experience Familiarity with reservations, booking systems, or POS software Work Hours & Perks 30 - 40 hrs per week during seasonal peaks (flexible scheduling) Full-time role available Eligible full-time employees receive benefits (health, dental, vision, 401(k) matching) Employee discounts & rental credits Training and hands-on experience with high-end recreational gear Real opportunity to grow with us
Pay & Employment Type Pay:
$15.00 - $18.00 per hour (depending on experience)
Job Type:
Full-time How to Apply Send your resume plus a short message telling us why you'd be a great fit .
Subject line example:
"Fargo - Front Desk Rental Agent (Customer Service & Sales) "
Email:
(or apply via our company job page)
Job Type:
Full-time Pay:
$15.00 - $18.00 per hour
Benefits:
Employee discount Flexible schedule Application Question(s): Are you available to work weekends during our busy season (spring/summer)? This role involves frequent face-to-face and phone interaction with customers. Are you comfortable assisting customers throughout the rental process? This position includes explaining options, add-ons, and protection plans to customers. Are you comfortable with light sales and upselling when appropriate? Are you comfortable using computers, email, and basic point-of-sale or reservation systems? In 2-3 sentences, describe how you would handle a frustrated or upset customer. This role requires accuracy with reservations and paperwork. How do you ensure details are not missed?
