Intake Assistant V.I.C.E. Automotive Las Vegas, NV Job Details Full-time $17 - $20 an hour 14 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Spanish Customer communication English Administrative experience Organizational skills Office experience Full Job Description V.I.C.E. Automotive is seeking an organized, dependable, and detail-oriented Intake & Rental Assistant to support our customer intake process, rental program, and daily office operations. This position will assist with new customer intakes and help manage rental files from initial placement through final payment. The ideal candidate is comfortable communicating with customers, law firms, insurance companies, and rental providers while accurately entering information, maintaining documentation, and completing required follow-up. This is a full-time support position that will work under the direction of the company's intake and rental department supervisors. Primary Responsibilities Customer Intake Assist with new customer and vehicle intakes. Gather and accurately enter customer, vehicle, accident, insurance, and attorney information. Obtain required identification, insurance documents, vehicle information, photographs, and other supporting records. Communicate with customers and law firms regarding missing information or documentation. Create, organize, and maintain complete electronic customer files. Assist with incoming calls and general customer inquiries. Help ensure new matters are properly documented and directed to the appropriate team member. Provide intake coverage and follow-up support as assigned. Rental Assistance Open, organize, and maintain customer rental files. Collect and verify required rental agreements, liens, insurance information, and supporting documentation. Track rental start dates, return dates, extensions, final invoices, and payment status. Upload rental lien documents and supporting records to the appropriate funding platform. Follow up with insurance companies regarding rental coverage and outstanding payments. Communicate with customers, law firms, insurance adjusters, and rental providers regarding missing documents, payment status, and rental updates. Monitor outstanding rental balances and payments received. Track payments owed to Enterprise and other rental providers. Maintain accurate and current information in the company's rental tracking system. Administrative Support Scan, upload, organize, and maintain electronic records. Complete follow-up calls, emails, and text messages as directed. Assist with document management, data entry, and general office organization. Provide additional administrative and operational support as assigned. Qualifications Previous administrative, customer service, intake, or office experience. Strong organizational skills and close attention to detail. Clear and professional written and verbal communication. Ability to accurately gather, enter, and maintain detailed information. Ability to follow established procedures and work effectively under supervision. Ability to manage multiple files, deadlines, and follow-up tasks. Comfortable making follow-up calls and communicating with customers, insurance companies, and professional offices. Basic proficiency with email, Microsoft Office, online document systems, and data entry. Ability to handle confidential customer and business information appropriately. Dependable attendance and reliable transportation. Preferred Qualifications Experience in automotive repair, insurance claims, personal injury, legal services, rental services, or customer intake. Experience communicating with insurance adjusters or law firms. Familiarity with electronic file management or customer relationship management systems. Bilingual in English and Spanish is strongly preferred. Schedule and Compensation Full-time, Monday through Friday In-office position 90-day introductory performance review Opportunity for continued growth based on performance and business needs Benefits Health, dental, and vision insurance available after the applicable eligibility period Paid time off Company-paid holidays Additional benefits available in accordance with company policies and eligibility requirements

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person