A Rental Clerk staffs the counter at a rental business and handles requests for equipment rentals, car rentals or rental services. Assists customers with equipment, manages payments and paperwork for transactions and provides customer service.
Description Find YOUR fit at Ohio CAT Rental Store (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Hours:
7:30am - 4:30pm
JOB SUMMARY
This individual will be the primary point of contact for all customers, sales personnel, and other company personnel at the CAT Rental Store. The Rental Coordinator is responsible for coordinating rental sales and support services, communication, and information flow for the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.
JOB QUALIFICATIONS
High school diploma or equivalent required. Three years of experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry. Excellent computer skills - proficiency in MS Office required. Must understand and be able to effectively explain the company's LDW policy. Must understand and be able to effectively communicate equipment applications and key performance specifications. Understands usage and applications of all rental equipment and services offered. Must have a thorough knowledge of "common" equipment failure problems and how to resolve them. Must recognize the difference between similar products and the advantages/disadvantages of applications. Must have working knowledge of construction phases to properly advise applications.
KEY COMPETENCIES
Strong customer service skills. Ability to handle multiple tasks. Organized and detail-oriented . Strong mechanical aptitude. Strong written and verbal communication skills are essential.
EMPLOYEE BENEFITS 401
(k): Match and employer discretionary contribution.
Health Insurance:
Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
Dental & Vision Insurance:
Comprehensive coverage options.
Financial Access:
Credit Union membership is available.
Insurance:
Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
Educational Opportunities:
Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
Compensation:
Base pay, annual bonus potential, and company success share bonuses.
PHYSICAL REQUIREMENTS
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Repetitive Motions:
Frequent movements requiring the use of hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible. EEO, Veterans & Disabled Employer, and
