Lead Car Rental Associate Yodel Mobile - 5.0 Richmond, VA Job Details Part-time $17.50 - $19.00 an hour 17 hours ago Benefits On-the-job training Employee discount Qualifications Retail customer service procedures Multilingual Phone communication Spreadsheets Stock control methods Marketing management Administrative experience Customer engagement Organizational skills Retail math Productivity software Marketing operations Quality data entry Client interaction via phone calls Customer data entry Full Job Description Job Overview We are seeking an energetic and motivated Lead Car Rental Associate to join our dynamic team! In this pivotal role, you will oversee daily rental operations, lead customer service initiatives, and support sales efforts to ensure a seamless experience for our clients. Your leadership will drive team performance, enhance customer satisfaction, and promote efficient inventory management. If you thrive in a fast-paced environment and possess excellent communication skills, this is your chance to make a significant impact in the car rental industry. This paid position offers an exciting opportunity to develop your sales management and customer service expertise while working with a diverse team. Responsibilities Lead and motivate the rental team to deliver exceptional customer service and achieve sales targets Manage daily operations at the front desk, including reservations, check-ins, check-outs, and administrative tasks Oversee inventory control to ensure vehicle availability and proper maintenance scheduling Conduct public speaking engagements and product demonstrations to promote rental services and special offers Handle customer inquiries via phone and in person with professionalism and courtesy, maintaining excellent phone etiquette Implement marketing strategies to attract new customers and retain existing clients through upselling and cross-selling techniques Maintain accurate data entry of rental transactions, customer information, and inventory records using Microsoft Word and Excel Qualifications Proven experience in retail sales, public speaking, or outside sales with a focus on customer engagement Strong organizational skills with the ability to manage inventory, schedules, and administrative tasks efficiently Excellent communication skills in multiple languages; bilingual or multilingual abilities are highly desirable Demonstrated leadership or sales management experience within a retail or service environment Knowledge of retail math, inventory management, and inventory control procedures Proficiency in Microsoft Office Suite (Word, Excel) along with strong data entry skills Exceptional customer service skills paired with professional phone etiquette Ability to handle maintenance issues related to vehicles or equipment as needed Organizational skills that support multitasking in a busy front desk setting Join us as a Lead Car Rental Associate and become an integral part of a vibrant team dedicated to delivering outstanding service. Your leadership will help shape memorable experiences for our customers while advancing your career in sales management. We value proactive individuals who are eager to grow professionally while providing top-tier service every day!

Job Type:

Part-time Pay:

$17.50 - $19.00 per hour

Benefits:

Employee discount On-the-job training

Work Location:

In person