Job Description Social Coordinator Responsibilities (Additional Assigned Duty)

• Consistently posts content within established timelines and in alignment with the Store Social Coordinator Brand Standards.
• Maintain assigned business profiles, ensuring category information, hours, location, and contact information are accurate, and respond to customer reviews on a consistent cadence.
• Build and maintain a content calendar to plan posts in advance across platforms.
• Create and select content using corporate-approved templates, logos, and brand colors — never modifying or recreating brand assets.
• Rotate content across established pillars: new arrivals/product, staff picks, community/local tie-ins, store moments, promotions/events, and engagement content.
• Write in a brand-appropriate voice that reflects the assigned chain's tone (BAM/YOMO or 2nd & Charles) while allowing authentic local personality to come through.
• Monitor and respond to comments and direct messages consistently and within business hours, prioritizing genuine engagement to build lasting community relationships.
• Recognize and immediately escalate any comment or message involving safety, legal exposure, HR-sensitive allegations, or media/influencer inquiries to the General Manager or Manager on Duty — never respond to these independently. Core Competencies
• Interpersonal Skills
• Self-Management
• Brand Voice & Written Communication
• Content Creation (Photo/Video)
• Planning & Organization
• Social Media Fluency Qualifications and Education Requirements
• 16 years of age or older
• Successful completion of all required background screenings
• Comfortable creating and posting both photo and short-form video content
• Basic short-form video skills (filming and light editing) no professional production experience required.
• Clear, professional written communication skills.
• Genuine familiarity with and enthusiasm for the store's product and community.
• Sound judgment regarding what is appropriate to post and when to escalate rather than respond.
• Ability to plan ahead using a content calendar and maintain a consistent cadence within existing work hours. Preferred Skills
• Strong verbal and written communication skills
• Ability to multi-task
• Previous retail sales experience
• Computer and cash register skills Physical and Environmental Requirements
• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner.

They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience. Roles and Responsibilities Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering. Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs. Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy. Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines. Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required. Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions. Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness. Core Competencies Interpersonal Skills Self-Management Qualifications and Education Requirements 16 years of age or older Successful completion of all required background screenings Preferred Skills Strong verbal and written communication skills Ability to multi-task Previous retail sales experience Computer and cash register skills Physical and Environmental Requirements Must be able to stand and walk for extended periods of time Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities Must be able to lift or team lift objects up to 50 lbs., with or without assistance Must be able to communicate using speech, sight, and sound with or without an assistive device Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job At Books-A-Million, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

Competitive Compensation:

Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.

Health & Wellness:

Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.

Financial Protection:

Life insurance and disability coverage that provide peace of mind when you need it most.

Retirement Savings:

A 401(k) plan with company matching contributions to help you invest in your future with confidence.

Paid Time Off:

Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.

Employee Discounts:

Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.

Employee Assistance Program:

Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges. Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria. When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.