Retail Customer Service Returns IKEA US

• 3.7 East Palo Alto, CA Job Details Full-time $22.00
• $28.

65 an hour 12 hours ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance Referral program Retirement plan Pet insurance Qualifications Customer follow-ups Retail customer service procedures Customer relationship building Sales transaction processing Customer order taking Client rapport building Client retention Customer engagement Customer relationship management Customer issue escalation Entry level Under 1 year Full Job Description "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself." Location East Palo Alto Employment type Full Time Permanent co-worker Department Customer Relations Anticipated Closure Date 2026-09-08 Why we will love you You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders.

Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience. Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager. Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience. Builds emotional connections through meaningful and empathetic interactions with customers. Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed. Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns. Together as a team You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool! Let´s connect

JOB TYPE

• Permanent, Part-time, Hourly Associate HOURS
• From 20-33 hours per week (HL2) // Benefits Eligible SHIFTS
• Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance. DEPT
• Returns & Exchanges The hourly pay range for this role is $22/hr
• $28.

65/hr. At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday and sick time WiselyPay

• get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min.

20 hrs/wk) A fun and inclusive work environment The anticipated posting closing date is on or around 9/08/26. Qualifications

• 1 year sales or customer service experience preferred.