Customer Service & Sales Support Representative

Job Summary Blue Dog Beverage is looking for a highly organized, customer-focused Customer Service & Sales Support Representative to join our growing team. This position is ideal for someone who enjoys building customer relationships, staying organized in a fast-paced environment, and is interested in learning marketing and social media skills along the way. This role is central to our daily operations, helping manage customer communication, order processing, and supporting our sales team while providing excellent customer service. What You'll Do Customer Service & Order Support Manage incoming calls, emails, and texts from customers Enter and review customer orders for accuracy Contact customers to confirm upcoming deliveries and obtain orders Assist customers with product questions, account setup, and general support Build positive relationships with customers through friendly and professional communication Recommend substitute products and assist with order changes when needed Support accounts receivable follow-ups when necessary Sales Support Follow up with customers to ensure satisfaction and encourage repeat business Learn our product line and assist customers with recommendations Coordinate delivery details and communicate special requests to drivers and warehouse staff Marketing & Social Media Support Assist with customer email updates, promotions, and product announcements Help maintain website and product listings Support social media posting and content updates Assist with organizing promotional materials and marketing projects Administrative & Office Support Maintain accurate customer profiles and pricing information Keep internal systems updated Assist with general office organization and administrative tasks Support team projects and management as needed Qualifications Previous customer service experience required (2+ years preferred) Strong communication and organizational skills Friendly, professional, and team-oriented attitude Comfortable multitasking in a fast-paced environment Basic Microsoft Office skills (Excel, Outlook, Word, PowerPoint) Willingness to learn marketing, social media, and internal software systems Reliable and detail-oriented Able to work independently with minimal supervision CRM, delivery software, or order entry experience Preferred but Not Required Experience with social media or marketing WordPress or website maintenance experience Adobe Photoshop experience

Pay:

From $18.00 per hour

Benefits:

Paid time off

Experience:

Customer service: 2 years (Required) Shift availability: Day Shift (Required)

Work Location:

In person