The Plug is Napa's newest dispensary and we looking to hire new budtenders! Our budtenders are considered experts on the products sold. They are tasked with managing customer satisfaction by guiding customers through the selection process. Budtenders must stay current on cannabis industry trends and have exceptional customer service skills.

Responsibilities:

Welcomes, greets, and establishes rapport with customers and visitors with warmth and professionalism and delivers quality customer experiences to advance a positive experience and ongoing relationship with customers. Provides customers with cannabis information and educational resources regarding strains, methods of consumption, effects, and precautions related to their consumption of cannabis products. Provides enthusiastic and informative engagement on in-depth product knowledge of products including features, benefits, and overall value and offers help and provides direct assistance to customers that are new to cannabis use. Attends to the unique and individual shopping needs of each customer by meeting the customer where they are in their understanding and knowledge of cannabis products. Cross-sells and encourages beneficial product add ons. Up sells when appropriate; promote current sales, promotions, coupon deals, discounts, etc. Operates a cash register and cash handling Accurately processes payments from customers; issue receipts, credits, and provide customers cash change when necessary. Handles customer complaints in a calm and professional manner or escalate customer issues to the Floor Manager. Maintains a clean and tidy work and retail space. Works as a team to achieve sales goals and encourages team members to provide excellent service. Maintains the professional appearance of the sales floor by restocking merchandise on the dispensing and participating in basic store cleanup. Responsible for ensuring the cleanliness of all staging areas and Point of Sale system terminals. Assist with product preparation and displays. Completes other assignments, tasks, and duties as assigned by management.

Required:

Passion about the use of cannabis for consumers. Excellent oral and written communication skills. Excellent people and organizational skills. A sense of urgency, high energy, positive attitude, solution-oriented approach to problem solving, coachable mindset, and are eager to contribute wherever there is a need. Must be at least 21 years old

Job Types:

Full-time, Part-time Pay:

From $16.90 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person