Job Summary:

Registers patients, answers telephones, maintains department records & directs visitors.

Essential Responsibilities:

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Receives & directs visitors, patients, staff personnel & others
• Answers inquiries to include those concerning general organization, facilities & services
• Refers to others for further information or assistance as appropriate
• Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
• Will document, in KPHC, the need or not for Interpreter
• Provides telephone reception by routing information & messages to other individuals & follows through providing general information
• Answers telephone stating the department & their name
• Maintains the Emergency Department log
• Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
• The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
• Ask before entering a closed curtained area; introduction of self to the patient
• Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
• Prepares, processes & routes a variety of forms
• Prepares, processes & routes a variety of reports & distributes copies of documents as required
• Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
• Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
• Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
• Operates office machines such as the card making machine, computer, Xerox machine as required
• Calls for repairs as needed
• Requests paper charts, if needed & distributes appropriately
• Enters anticipated Ambulance arrivals into the Reddinet Computer
• Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
• Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
• Utilizes Easynet computer process
• Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
• Is responsible for maintaining & keeping their work area clean & stocked as needed
• Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters

Qualifications:

Basic Qualifications:

Experience

• Previous receptionist experience in a medical care setting, preferably an acute care hospital
• Experienced Computer user, knowledge of multiple computer programs
• Typing 20 wpm
• Excellent Customer Service Skills

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Excellent Communication Skills Education N/A License, Certification, Registration N/A Additional Requirements:

N/A Preferred Qualifications:

N/A Notes:

Guarantee 20 hours per week 8-hour shifts. On Call position working all days and shifts in the ER which is a 24 hour a day 7 day a week department.