XV Forever Boutique Associate Job Description The XV Forever Boutique Sales Associate creates a welcoming, elegant and memorable experience for every quinceañera, bride and family who visits our boutique. This position requires excellent customer service, dependable attendance, strong sales skills and attention to detail. Primary Duties Greet every customer warmly, professionally and with a positive attitude. Assist quinceañeras and their families with selecting dresses, colors, styles, sizes and accessories. Guide scheduled VIP appointments and walk-in customers through the dress try-on experience. Explain try-on fees, payment plans, deposits, final-sale policies, storage fees and pickup requirements clearly. Encourage customers to complete their purchase and respectfully follow up with undecided clients. Promote tiaras, crinolinas, bouquets, robes, jewelry, steaming, storage and other boutique services. Accurately measure customers and document their dress size, color, style, event date, invoice number and special requests. Process sales, deposits and payments correctly through the approved point-of-sale system. Keep cash, receipts and customer payment information secure. Update invoices, customer records, appointments and dress-order tracking promptly. Prepare gowns for appointments, final fittings, steaming, pickup and storage. Handle every gown carefully and keep dresses, accessories, fitting rooms and displays organized. Confirm that all merchandise and accessories are accounted for before customers leave. Answer calls, text messages and social-media inquiries professionally and promptly. Help schedule appointments through the boutique's website and booking system. Request customer referrals and Google reviews after providing excellent service. Assist with boutique photos, videos, TikTok content, live sales and modeling when requested and authorized. Maintain a clean showroom, fitting rooms, restroom, storage areas, windows and front entrance. Open and close the boutique following all security and cash-handling procedures. Watch the entrance and assist customers immediately; the boutique should never appear unattended. Protect confidential customer and company information. Notify management immediately about customer complaints, missing merchandise, payment discrepancies, dress damage or safety concerns. Complete other reasonable boutique duties assigned by management. Customer-Service Expectations Treat every customer with patience, kindness and respect, even during difficult situations. Never argue with, laugh at or speak negatively about a customer. Show genuine care and help families feel comfortable during this important celebration. Remain attentive to children and politely remind parents to supervise them when necessary. Provide honest recommendations without pressuring or misleading customers. Ask management for assistance whenever an issue cannot be resolved appropriately. Qualifications Retail, fashion, customer-service or sales experience preferred. Bilingual English and Spanish preferred. Strong communication, organization and follow-up skills. Comfortable working with families, teenagers and groups. Able to learn gown styles, sizing, boutique policies and payment procedures. Comfortable appearing in approved social-media content when required for the position. Able to stand for extended periods and carefully lift, carry and arrange large gowns. Must be dependable, punctual, self-motivated and available for the agreed schedule, including Saturdays when required. Dress Code and Professional Standards Professional black attire unless management approves another outfit. Clean, comfortable and professional shoes. Neat hair, good hygiene and polished presentation. No jeans unless specifically approved. Personal cellphone use is limited to breaks or emergencies. Employees must remain productive, attentive and customer-focused throughout their shift. Performance Expectations Performance will be evaluated based on: Sales results and appropriate accessory recommendations Customer service and customer feedback Appointment conversions and follow-up Attendance and punctuality Accuracy of payments, invoices and order records Care of dresses, accessories and boutique property Cleanliness and organization Teamwork, initiative and compliance with boutique procedures XV Forever Boutique expects every Sales Associate to help increase sales while protecting the elegant, personal and welcoming experience that distinguishes our boutique.

Job Type:

Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

Flexible schedule

Work Location:

In person