Tasting Room Associate

Join the Sentivo Team! We're Hiring! We're looking for amazing people to join our crew! Do you have a passion for wine, people, and creating unforgettable experiences? If so, we want to meet you. The Tasting Room Associate is responsible for providing the front-line guest experience. As a Wine Associate you are responsible for providing the best possible experience to all of our Tasting Room guests by developing relationships that promote sales and brand loyalty.

Responsibilities:

Greet all visitors with enthusiasm Lead guests through wine tasting experiences - educating them about the winery story, wines, growing regions, and brand. Ensure a fun, memorable and educational customer experience. Work towards developing relationships with guests to convert into Wine Club members. Build long lasting relationships with customers and wine club members. Effectively suggest and sell wine, with the ability to "up-sell" Execute direct sales to customers via phone as needed. Support the team to meet and exceed sales goals Tasting Room daily operations: Opening and closing, stocking wine and retail products, and assisting with the proper display and pricing of retail items Responsibly pour selected wines for visitors according to tasting room guidelines and procedures and in accordance with laws and regulations Develop basic knowledge of the wines and winemaking practices to continually promote and educate guests on the winery and its offerings Handle POS transactions on an integrated cash register and database system Provide all guests with excellent customer service Assist customers to their vehicles with large purchases (Must be able to lift 40 lbs) Available to work special winery events on weekends and evenings Clean tasting room, bathroom facilities, wash and polish glassware used in the tasting room Responsible for ensuring all wine shipments are properly packaged and sent in accordance with wine shipping laws and winery's permits, and all shipping procedures for tracking sales are properly monitored. Quickly recognize the signs that a guest should not be served alcohol and take appropriate action to professionally address the situation. Always maintain a professional and polished appearance.

General Requirements:

Must be at least 21 years of age This position requires the ability to lift 40lbs on a regular basis and stand for six hours

Education:

High School Diploma, or equivalent Excellent communication and sales skill are essential 1-2 years employment in a similar environment such as: retail, restaurant, hospitality or customer service Cash handling experience and basic math skills Flexibility and ability to manage constantly changing priorities with enthusiasm Ability to follow company policies and procedures regarding federal and state shipping compliance Sentivo Vineyards is an Equal Opportunity Employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Hourly pay listed below plus tips and commission.

Pay:

$18.00 - $21.00 per hour

Work Location:

In person