Greeter

GINGER AND BAKER LLC - 3.1

Fort Collins, CO Job Details $15.16 - $20.00 an hour 17 hours ago Benefits AD&D insurance Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Food service health code compliance Phone communication Workplace dispute resolution Employee relationship building English Client interaction via phone calls Full Job Description Located in an historic 100-year-old grain mill, Ginger and Baker is home to two restaurants, a coffee shop, teaching kitchen, event spaces and a retail market. It's become a community gathering place for dining, shopping, learning, celebrating and enjoying a great slice of homemade pie. Ginger and Baker features authentic Colorado cuisine and is proud to partner with local farmers, ranchers, food artisans and craftspeople to showcase the innovative, hardworking spirit that makes Northern Colorado so unique. We are committed to the highest quality guest service and dining experience; requiring commitment, dedication and skill from our 100+ team members. As a Greeter with Ginger and Baker, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our brand and dining experience. Your warm, personal attention provides a memorable first impression for our Guests of our restaurants, bars and facilities, making them feel welcome and valued. You are responsible for maintaining outstanding Guest service, generating sales, merchandising, and safeguarding company assets. Personally engage with our Guests in a Warm and Authentic manner at all times. Create an experience with every Guest that generates a "Good Will Ambassador" for Ginger and Baker.

RESPONSIBILITIES

Greet guests confidently with a positive attitude and bid them farewell as they leave Consistently achieve excellent results in satisfaction feedback. Professionally handle each Guest, incoming phone calls and appropriately end conversation with customer satisfaction personally or through referring to a manager. Strive to create a "Yes" environment to all individuals that enter G&B Always maintain proper setup of dining room sections on Ipad/SpotOn Proficient at using Reserve/SpotOn to seat, waitlist and make reservations for guests Monitor pace and create accurate wait times for guests on waitlist Guide guests to the desired space that they are looking for; Cache, Coffee Shop, Marketplace, Café Give guided tours of the building and know what each space has to offer to guests Memorize menu items and daily specials to answer questions and make recommendations Make sure to stay at your station, the host stand Support G&B with side work including, but not limited to cleaning, stocking, folding silverware, etc. Promote a warm and friendly atmosphere among Team Members Provide the highest standards of service established, consistent with the overall standard of Ginger and Baker. Comply with Ginger and Baker policies/procedures, Standards of Conduct as set forth in the Team Member Handbook and contribute to overall clean and controlled aesthetic of our establishment. Attend all Menu tastings and take/pass menu tests

REQUIREMENTS

Reading, writing and oral proficiency in the English language with the ability to communicate efficiently Critical thinking and application of job in a high stress environment The ability to work positively in close proximity with others comfortably, while multitasking in a fast-paced environment. Conflict resolution skills Ability to answer the phone and navigate the use of it Exceptional communicational and interpersonal skills. Read, understand and abide by the employee handbook, policies, departmental procedures and Health code Exceptional communication and problem-solving skills Ability to deliver high levels of customer service Business Casual attire and professional presentation of self Attend Food Safe Training & Pass Food Safe Test Preferred 1-year customer service in a restaurant setting ATTIRE Black, non-slip, close toed shoes Business Casual Attire Skirts/Shorts must be at or below the knee

Shirts:

No graphic T Shirts with Lettering/words or pictures. Waistlines must be covered, crop tops can be worn if stomach is not visible, no exposed shoulders or tank tops, no armpits

Pants:

Nothing ripped, or with holes. No blue jeans or leggings

SCHEDULE

This is not a Monday thru Friday job. It requires a flexible schedule that includes days, nights, weekends, and holidays. There are always going to be days when you won't be able to leave right at your scheduled time.

EQUIPMENT USED

SpotOn (POS), iPad/Reserve

CERTIFICATES, LICENSES, REGISTRATIONS

Food Safe Training/test Menu tasting/test

RESPONSIBILITIES TO SAFETY

Protect the safety of self, team members and Ginger and Baker Guests at all times. Promptly report any incidents and/or potentially harmful equipment or situations to the immediate supervisor. Report/document safety-related accidents and incidents at once to immediate supervisor and appropriate department(s), following documented procedures. Follow all company and department safety policies and procedures as required. Operate equipment in a safe manner that will not lead to injury of yourself or others.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS & WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to stand; walk; go up and down stairs; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually loud.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS

Paid Time Off Accrual for full time employees Sick leave provided by the

Healthy Families and Workplaces Act Medical Coverage:

access to ICHRA plan with employer contribution toward employee only premium Voluntary Dental and Vision Plans Company-paid Life Insurance Accidental Death and Dismemberment Coverage Available