Customer Engagement and Deliver excellent customer experience.
Greet and Qualifying:
Welcome walk-in showroom visitors and ask targeted questions to evaluate their specific towing capacity, budget, and lifestyle needs.
Pipeline Management:
Proactively communicate by responding to phone calls, website inquiries, emails, and texts using the dealership's Customer Relationship Management utilizing (CRM) system.
Follow-Up:
Keep in consistent contact with prospective buyers, nurturing casual shoppers into active buyers and cultivating repeat business.
Conduct thorough, engaging walkthroughs of new and used boats and RVs, showcasing floorplans, appliances, electronics, and unique manufacturer benefits. Product knowledge is mandatory.
Test Drives & On-Water Demos:
Accompany customers on vehicle test drives or on-the-water boat demonstrations to highlight performance and handling.
Event Participation:
Represent the dealership at major regional events like outdoor expositions, parking lot sales, and winter boat shows.
Sales Process & Financial Closing Deal Negotiation:
Guide the customer through pricing structures, trade-in valuations, and manufacturer promotions.
F&I Collaboration:
Work hand-in-hand with the internal Finance and Insurance (F&I) department to coordinate buyer financing, extended warranties, and protective coatings.
Compliance Documentation:
Ensure all state sales licensing, registration, and contract paperwork are filled out accurately and kept secure.
Inspect sold units thoroughly prior to customer pickup to guarantee everything is functional and clean.
Showroom Readiness:
Maintain a professional sales floor by ensuring proper signage is placed and keeping vehicles looking pristine throughout the day.
Personalized Handover:
Conduct final orientation walks at delivery to show the new owner how to hook up hitch systems, empty waste tanks, or launch their boat safely.
Pay:
$3,500.00 - $12,000.00 per month
Benefits:
401(k) Dental insurance Employee discount Health insurance Opportunities for advancement Paid time off Parental leave Professional development assistance Vision insurance