Overview Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions. This role pays an hourly rate of $15.00 Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until November 13, 2026. Responsibilities Be familiar with ticketing, seating locations, procedures and building policies Able to handle large groups of guests Maintain control of your assigned sections or area Anticipate and correct any trouble situations in your area Know general building information and locations of various amenities Ensure areas are safe for patrons and staff Monitor alcohol consumption and related issues Provide exceptional customer service to all patrons Occasionally assist with breakdown after events Perform other duties as assigned Qualifications Previous experience in customer service is preferred. Experience as an usher or ticket taker is a plus High School Diploma (or GED) preferred Ability to manage high-stress situations and remain flexible Able to stand for extended periods of time Able to work a variety of events, including children's shows, theatre performances, and loud concerts Must be friendly, courteous, pleasant, outgoing, and polite with a positive attitude Must be able to adhere to all company policies and procedures Bilingual skills are a plus First aid or CPR trained Ability to work holidays (i.e., Thanksgiving, Christmas, Hanukkah, New Year's, Easter, etc.) Must be available for at least half of all events occurring each month, year-round