Job Description Help for Job Description. Opens a new window. At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're

UNSTOPPABLE

for our employees! Job OverviewThis role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities:

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement Complete required training to build knowledge of retail processes, systems, and wireless technology innovations Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities:

Change Agility (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Engaging People (Required) Multitasking (Required) Sales (Required) Teamwork Orientation (Required) At least 18 years of age Legally authorized to work in the

United States Travel:

Travel Required (Yes/No):

NoDOT Regulated:

DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No):

NoHourly Base Pay:

$18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when ...For full information see follow application link. EOE Statement We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.