CarMax, the nation's largest used car retailer, is seeking a Sales Associate to deliver an exceptional, no-haggle car-buying experience. In this customer-focused role, you'll greet shoppers, understand their needs, recommend vehicles, and guide them from test drive to purchase with integrity and transparency. You'll use CarMax's digital tools and CRM to manage leads, support financing discussions, and ensure accurate documentation. Working in a collaborative, inclusive environment, you'll receive structured training, coaching, and clear growth opportunities while helping customers make confident, informed vehicle decisions. Responsibilities Greet and engage customers on the sales floor and online Understand customer needs and recommend appropriate vehicles Guide customers through Car Max's no-haggle sales process Conduct test drives and explain vehicle features and history reports Coordinate financing options and necessary documentation Use CRM and digital tools to track leads and follow-ups Collaborate with teammates to meet store sales goals Maintain product knowledge of inventory, pricing, and promotions Support vehicle presentation standards on the lot and in the showroom Uphold Car Max values of integrity, transparency, and customer focus Required Skills Customer service Retail sales Automotive product knowledge Point-of-sale (POS) systems Customer relationship management (CRM) software Digital/online sales tools Documentation and data entry Basic finance and payment options understanding Test drive and vehicle demonstration Time management and multitasking