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WKU -

E-town/Fort Knox Locations:

Elizabethtown/Ft.

Knox, KY Posted:

Mar 4, 2026

Closes:

Open Until Filled Type:

Part-time Ref. No.: PT9404

Position ID:

197746

Share About Western Kentucky University:

Western Kentucky University (WKU) is a student-centered, applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906, WKU is the third largest public four-year institution in the Commonwealth of Kentucky with approximately 16,293 students and nearly 2,612 faculty and staff employees. Western Kentucky University is committed to empowering its campus community. At the heart of our mission, we seek to provide holistic education and employment experiences that prepare students, faculty, and staff to become effective scholars, contributors, and leaders in our ever-evolving communities. Located 65 miles north of Nashville, TN, and just over 100 miles south of Louisville, KY, WKU's main campus is in Bowling Green, KY - a city with approximately 70,000 residents. Our population is ethnically diverse, with more than 85 languages spoken in and around Bowling Green, and people from 35 nationalities call our community home. Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKU's strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid-time off for holidays, vacation and sick leave, and a tuition discount program for employees and dependents are also provided. Learn more about WKU and Bowling Green at wku.edu/about .

Job Description:

Facilitators arrive before assigned classes, are available throughout the classes, and stay until all students depart the classroom. Facilitators are responsible for readying and monitoring Connect (Zoom, classroom) technology for instruction, including working with the WKU IT HelpDesk to solve any problems that arise. The position is responsible for routine communication with the instructor of record (faculty) who will be in a different WKU location via email, phone, and Zoom technology. Facilitators may also answers phones for the campus and greet all campus visitors. The position is responsible for classroom closing procedures.

Primary Duties and Responsibilities:

Provide support and assistance to Connect course students and facilitators, including arriving at assigned Connect courses 30 minutes before class time, having all equipment operational by beginning of classes Troubleshooting equipment and work through problems with WKU IT HelpDesk staff Assists instructors with classroom assignments, copying and distributing materials, accepting student work and sending it to correct location, and proctoring exams. Secure and straighten all classrooms after vacated and close and secure the building when all evening classes have ended Greet all WKU students, staff, faculty, and other members of the community upon entry to the campus Answer incoming phone calls and direct them to the proper resource Assists with office duties as assigned

Requirements:

High School Diploma or GED Understanding and comfort with technology Communication and customer service skills Willingness to work evenings and some weekends and ability to work alone at times

Additional Information:

Hourly Rate:

$13.00 Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment. Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices. Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website. Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php For information related to job postings, please email employment@wku.edu .

Application Instructions:

The following items must be submitted through this electronic talent management system: Cover Letter Resume You will receive email confirmation that your submission has been received. The candidate review process will generally begin as materials are received.

URL:

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