Store Lead - Jewelry Store The Pink Swan Shop Boston, MA Job Details Full-time $23 - $28 an hour 9 hours ago Qualifications Customer communication Merchandising Attention to detail Cleaning Jewelry sales Retail management Full Job Description The Pink Swan Shop is a fun, feminine jewelry boutique specializing in permanent jewelry, charms, and unique jewelry experiences. We are looking for a reliable, confident, and personable Store Lead to help oversee our Boston location and create an exceptional experience for every customer who walks through our doors. This is an important leadership role for someone who enjoys working with people, has strong attention to detail, and can confidently take ownership of day-to-day store operations. What You'll Do Lead the day-to-day operations of the Boston store Open and close the store and ensure the shop is clean, organized, and fully prepared for customers Provide warm, knowledgeable, and personalized customer service Perform permanent jewelry services and assist customers with jewelry selections and charm experiences Lead and support part-time team members during shifts Help create and maintain staff schedules and communicate staffing needs Train new team members on store procedures, customer service, products, and permanent jewelry services Monitor inventory and communicate when supplies or products need to be replenished Maintain accurate inventory and help prevent product loss or discrepancies Handle customer questions, concerns, repairs, and service issues professionally Ensure store policies and procedures are consistently followed Assist with visual merchandising and maintaining the overall aesthetic of the boutique Process sales and ensure the register and daily transactions are handled accurately Communicate regularly with ownership regarding store performance, staffing, inventory, and any issues that arise Help create a positive, energetic, and welcoming environment for both customers and team members What We're Looking For Previous retail, hospitality, jewelry, beauty, or customer-service experience Previous leadership or key-holder experience is preferred Friendly, outgoing, and comfortable interacting with customers Responsible and dependable with strong attendance Highly organized and detail-oriented Comfortable taking initiative Strong communication skills Able to multitask in a busy retail environment Comfortable training and supporting other team members Professional, positive, and solutions-oriented attitude Must be comfortable working weekends and holidays as scheduled Jewelry or permanent jewelry experience is a plus, but we are willing to train the right person Schedule Full-time — approximately 40 hours per week Must be available for a flexible retail schedule Alternating weekends required Availability for evenings, weekends, and peak retail periods is important

Pay:

$23.00 - $28.00 per hour Expected hours: 35.0 - 40.0 per week

Work Location:

In person