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National EMS Institute

Store Associate

Career Insights for Retail Sales Associate (General)

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Scorecard

Based on Massachusetts data

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What they do

A Retail Sales Associate sells merchandise or products in a retail store. Provides information about store merchandise, assists customers with finding items and encourages sales.

$36,142 / year median in Massachusetts

+5% projected growth

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Job Description

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability. Responsibilities Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers' questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Provide excellent customer service Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Package, distribute, ship online orders. Skills Proven work experience as a Retail Sales Representative, Sales Associate or similar role Understanding of the retail sales process Familiarity with consumer behavior principles Knowledge of inventory stocking procedures Basic math skills Track record of achieving sales quotas Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Flexibility to work various shifts High school degree BSc in Marketing or related field is a plus
Additional Compensation:
Store Discounts Benefits:
Professional development assistance Tuition reimbursement
Pay Frequency:
Weekly Benefits:
Store Discount Paid Time Off Opportunity for
Advancement Professional Development Assistance Tuition Reimbursement Paid Training:
Yes Pay frequency: Every week Shifts announced: N/A - fixed schedules Employees working per shift: 5 or fewer
Schedule:
Monday to Friday No weekends Day shift
This Job Is:
A job for which military experienced candidates are encouraged to apply A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma
Job Type:
Part-time Pay:
$15.00 - $17.00 per hour
Benefits:
Employee discount Flexible schedule
Shift:
Day shift
Work Location:
In person