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Guest Services
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Scorecard
Based on Massachusetts data
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What they do
A Greeter welcomes customers or guests into businesses, creating the first impression. Assist with any queries and promote the business' facilities or operations. Greeters also farewell guests or customers. Escalates any issues or concerns to management.
$37,641 / year median in Massachusetts
Job Description
Guest Services Kraft Group LLC $15.00 - $20.00 Hourly United States, Massachusetts, Foxborough Sep 14, 2026
Description SUMMARY:
This position will be responsible for providing exemplary customer service to all guests visiting The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.
DUTIES AND RESPONSIBILITIES
Provide outstanding customer service
Meet and assist visitors in all museum areas to include access control/information desk, gallery and tour group greetings
Be familiar with all museum gallery exhibits and events
Operate interactive equipment
Staff ticket sales desk as needed
Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
SKILLS AND QUALIFICATIONS
High School Diploma or equivalent
0-2 years of experience guest service experience
Customer service and communication skills required
Must be a team player
Basic computer skills
Ability to stand for long periods of time
Available to work weekends, evenings, holidays, and Patriots home games
Must be willing to function in all visitor services positions
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
The employee frequently is required to talk or hear
The employee is occasionally required to reach with hands and arms
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
WORK ENVIRONMENT
The noise level in the work environment is sometimes loud
Will work in all types of weather, including extreme heat and cold
CERTIFICATES, LICENSES, REGISTRATIONS
None required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Benefits
- Dental Insurance