Job Title:

Mobile Service Technician Job Classification:

Non-Exempt Reports To:

Field Service Manager Essential Duties (including, but not limited to): Performs diagnostics and repairs on John Deere equipment and technology Consult equipment operating manuals, schematics, and drawings Perform scheduled maintenance, such as cleaning and lubricating parts Diagnose and identify malfunctions, using computerized tools and equipment Inspect, repair, and replace defective or worn parts, such as bearings, pistons, and gears Overhaul and test major components, such as engines, transmissions, hydraulics, and electrical systems Dissemble and reassemble equipment and components Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information May participate in Service EDUCATE Training programs required for the development of skills and knowledge Operates and maintains vehicles, tools and equipment required to perform job responsibilities Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains current knowledge of John Deere and competitive products Travel to and from various customers' locations to perform assigned tasks All employees, other than remote sales staff, are expected to report to their designated work location and be ready to work at the start of their assigned shift. Non-Essential Duties (including, but not limited to): Other duties as requested/assigned Skills and qualifications High School diploma or equivalent Valid Driver's License Driving history suitable for coverage under company insurance Basic knowledge of automotive repair, electronics, and/or welding is desired One year of familiarity with a variety of the field's concepts, practices, and procedures desired Formal vocational or post-secondary training in diesel technology or equipment mechanics desired Possess excellent verbal and written communication skills; ability to communicate effectively with others Ability to manage multiple tasks with competing priorities Team player, willingness to and be adaptable in challenging situations Working Conditions Service Technicians usually work indoors and outdoors in a noisy shop environment. They often lift heavy parts and tools, handle greasy and dirty equipment, and stand or lie in uncomfortable positions for extended periods of time. 2 - 5 years of mechanical experience required Familiarity with golf equipment preferred Valid Driver's license required Physical requirements: Must be able to complete various activities in the shop and at customers' locations that may require hours of lifting, standing, and carrying, bending, stretching, kneeling, and squatting Must be able to move up to 50 pounds at a time