Bahle Farms Golf Course is seeking a friendly, dependable, and customer-focused Front Desk Staff Member to join our golf operations team. This position is one of the most important customer-facing roles at Bahle Farms. As the first point of contact for many guests, the Front Desk / Pro Shop Associate is responsible for creating a welcoming, professional, and enjoyable experience from the moment a golfer calls or walks through the door. The ideal candidate is personable, organized, comfortable working in a fast-paced environment, and able to confidently assist golfers with tee times, check-in, payments, merchandise, course information, and general questions.

Our goal is simple:

we don't just sell golf — we sell a good time on a golf course. Every interaction with a guest should reflect that philosophy. Primary ResponsibilitiesCustomer Service Welcome all guests to Bahle Farms in a friendly, professional, and enthusiastic manner. Create a positive first and last impression for every golfer visiting the facility. Provide exceptional customer service to passholders, members, public golfers, golf groups, and first-time visitors. Answer questions regarding tee times, rates, course conditions, policies, events, leagues, lessons, and general golf operations. Assist guests with special requests and do everything reasonably possible to make their experience enjoyable. Handle customer concerns and complaints professionally, calmly, and respectfully. Maintain a welcoming atmosphere in the golf shop and clubhouse. Develop positive relationships with regular customers and passholders. Represent the Bahle Farms brand and standards in every customer interaction. Phone & Communication Answer all incoming phone calls promptly and professionally. Book, modify, and cancel tee times over the phone. Answer questions about rates, availability, course conditions, events, policies, and general facility information. Communicate important information to golfers regarding weather, course conditions, delays, outings, leagues, and other operational changes. Take accurate messages and communicate information to the appropriate staff member. Maintain a professional and friendly tone during all phone interactions. Tee Time Management Book and manage tee times using the course's tee sheet and Club Caddie system. Confirm golfer names, number of players, date, time, and other necessary reservation information. Make adjustments to tee times when necessary. Monitor the tee sheet throughout the day and communicate changes to the golf operations team. Help maximize the tee sheet by properly filling open times and managing groups. Understand and enforce Bahle Farms' tee time, cancellation, no-show, and pairing policies. Assist with pairing groups when appropriate and directed by management. Communicate with the starter and outside golf staff to maintain an organized flow of play. Pro Shop Operations Operate the point-of-sale system and process cash, credit card, and other transactions accurately. Check golfers in prior to their round. Assist passholders and guests with registration and applicable discounts or benefits. Sell merchandise, golf balls, gloves, apparel, beverages, and other pro shop products. Maintain a clean, organized, and professional-looking golf shop. Restock merchandise and communicate inventory needs to management. Assist customers with merchandise selection and basic product questions. Maintain accurate cash drawer and transaction records. Follow all procedures related to opening and closing the golf shop. Golf Course & Facility Support Stay informed about daily course conditions, maintenance activities, weather delays, tournaments, leagues, and special events. Communicate course information accurately to guests. Help ensure golfers understand and follow Bahle Farms policies and golf etiquette. Assist with rain checks, cancellations, and other customer-service situations according to established policies. Work closely with the Director of Golf, golf professionals, starters, outside staff, and other departments. Assist with tournament and event registration when needed. Help maintain a clean, organized, and professional front desk and clubhouse environment. Perform other duties as assigned by the Director of Golf. Customer Service Expectations The Front Desk / Pro Shop Associate is expected to consistently demonstrate: Friendly and welcoming service Professional communication Patience and understanding Attention to detail Reliability and dependability Positive attitude Strong organizational skills Ability to remain calm under pressure Willingness to help customers and coworkers Knowledge of or willingness to learn golf Pride in representing Bahle Farms Golf Course Guest reviews frequently highlight the friendly and accommodating nature of the Bahle Farms staff, making the customer-facing nature of this position particularly important. Ideal Candidate The ideal candidate will: Enjoy working with people and providing excellent customer service. Have strong verbal and written communication skills. Be comfortable answering a high volume of phone calls. Be organized and able to manage multiple tasks simultaneously. Have basic computer and cash-handling skills. Be comfortable learning and operating Club Caddie and other golf course technology. Be dependable and punctual. Be willing to work mornings, evenings, weekends, and holidays during the golf season. Have an interest in golf or experience working in a golf course, country club, hospitality, retail, or customer-service environment. Be willing to take initiative rather than waiting to be told what needs to be done. Previous golf course or pro shop experience is preferred but not required. What Success Looks Like A successful Front Desk / Pro Shop Associate will ensure that: Every golfer feels welcomed when they arrive. Phone calls are answered quickly and professionally. Tee times are booked accurately. Customers are checked in efficiently. Transactions are completed accurately. The pro shop remains clean, organized, and fully stocked. Customer questions are answered confidently. Problems are handled professionally. Communication between the pro shop and golf course staff remains strong. Guests leave Bahle Farms feeling that they were treated well and had a great experience. Physical & Work Requirements Ability to stand and walk for extended periods. Ability to lift and carry approximately 25-40 pounds as needed. Ability to work in a fast-paced environment during peak golf periods. Ability to work outdoors and indoors in varying weather conditions. Ability to work early mornings, weekends, holidays, and occasional evenings. Ability to use computers, telephones, POS systems, and other technology. Compensation & Benefits Competitive hourly wage based on experience. Golf privileges, subject to company policy. Employee discounts on applicable merchandise and services. Opportunity to work in a scenic Northern Michigan golf environment. Opportunities to learn and gain experience in golf operations, customer service, retail, and hospitality. Potential for additional responsibilities and advancement within the golf operation. About Bahle Farms Golf Course Bahle Farms Golf Course is an 18-hole golf course located on the Leelanau Peninsula in Suttons Bay, Michigan. The course is known for its scenic setting, rolling terrain, elevation changes, challenging golf, and welcoming atmosphere.

Our philosophy is simple:

We don't sell golf. We sell a good time on a golf course. The Front Desk / Pro Shop Associate plays a critical role in delivering that experience. From answering the first phone call to checking in a golfer, solving a problem, selling a product, or saying goodbye after the round, this position helps shape the guest's entire experience at Bahle Farms.

Pay:

From $14.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person