Retail Associate PT Regular or Seasonal Frost River Trading Company Duluth, MN Job Details Part-time | Seasonal $14

•$15 an hour 15 hours ago Benefits Employee discount Qualifications Computer operation Customer communication Interpersonal skills Merchandising E-commerce Attention to detail Cleaning Computer skills Manufacturing POS systems Full Job Description Retail Associate

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Part-Time Regular or Seasonal Classification:

Part-Time Regular or Seasonal, Hourly Pay:

$14.00

•15.00 per hour

Schedule:

Approximately 10-24 hours per week, Monday-Sunday availability; weekend availability required Position Overview Frost River is looking for a friendly, dependable Retail Associate to join our team at our flagship store and workshop in Duluth's Lincoln Park Craft District. Frost River is proudly an American manufacturer. We make waxed canvas and leather packs, bags, luggage, and accessories designed for everyday use and getting outdoors. Best of all, our products are made right here in Duluth—giving our Retail Associates the unique opportunity to sell products made just steps away from the store. Retail Associates are responsible for creating a welcoming and helpful experience for everyone who walks through our doors. You'll greet customers, learn about Frost River products, help shoppers find the right gear, process purchases, and keep the store organized, stocked, and ready for customers. But retail at Frost River goes beyond working the sales floor. Team members also help fulfill online orders, receive and restock merchandise, maintain the store, and occasionally lend a hand with light production or assembly work. Everyone wears a few hats here, and we're looking for someone who is happy to pitch in wherever they're needed. Previous retail experience is helpful, but we're happy to train someone with the right attitude, reliability, and willingness to learn. Essential Duties & Responsibilities Welcome customers and provide friendly, genuine, and knowledgeable service throughout their visit. Learn the Frost River product line, materials, manufacturing story, and product features to help customers select the right gear for their needs. Operate the point-of-sale system and accurately process purchases, returns, exchanges, and other customer transactions. Maintain a clean, organized, well-stocked, and inviting retail environment, including restocking merchandise and maintaining displays. Fulfill, pack, and ship e-commerce orders accurately and with care. Complete daily opening, closing, cleaning, and store upkeep responsibilities. Assist with receiving, organizing, and stocking Frost River products and third-party retail merchandise. Provide occasional support with light production, product assembly, or other projects as needed. Communicate customer questions, product needs, inventory concerns, and other store issues to the Retail Coordinator. Pitch in wherever needed to support the Retail Team and provide a great customer experience. What We're Looking For A successful Retail Associate will be:

Friendly & Approachable:

Enjoys interacting with people and helping customers feel comfortable and welcome.

Dependable:

Arrives on time, maintains reliable attendance, and follows through on assigned responsibilities. Eager to

Learn:

Interested in learning about Frost River products, how they're made, and the stories behind them.

Helpful:

Looks for what needs to be done rather than waiting to be asked for every task.

Detail-Oriented:

Takes pride in keeping the store organized and completing customer orders accurately.

Comfortable Staying Busy:

Enjoys a workday that may include customer service, stocking, online fulfillment, cleaning, and other projects.

A Team Player:

Willing to jump in and help coworkers when priorities change or the store gets busy.

A Strong Communicator:

Able to communicate clearly and professionally with customers and coworkers. Qualifications Previous retail or customer service experience is not required. Basic computer skills and comfort learning point-of-sale, e-commerce, and other retail systems. Ability to communicate clearly and professionally with customers and coworkers. Ability to work independently and as part of a small team. Ability to manage multiple tasks and shift priorities throughout the workday. Weekend availability is required. Ability to stand and move throughout the store for extended periods. Ability to bend, reach, carry, and safely lift merchandise or packages weighing up to 50 pounds. Must be authorized to work in the United States. About the Role At Frost River, craftsmanship doesn't end at the workshop door—it extends into how we welcome customers and represent the products we make. We take the same pride in maintaining our store and serving our customers that our production team takes in building the packs on our shelves. We're a team of doers. Frost River is a fast-paced environment where people stay busy, wear many hats, and pitch in to get the job done. One part of your shift might be spent helping someone choose a pack for an upcoming trip, while another could involve packing online orders, restocking the sales floor, cleaning up a display, or helping with a project behind the scenes. Because our store is connected directly to our manufacturing operation, you'll also have an opportunity to learn how Frost River products are actually made. That firsthand knowledge helps our Retail Team tell the Frost River story and provide customers with a level of product knowledge and authenticity that's difficult to find in a traditional retail environment. You don't need to arrive knowing everything about Frost River or have years of retail experience. We're looking for someone who is friendly, reliable, curious, and willing to work. This is a great opportunity for someone beginning their retail career or anyone who enjoys working with people and wants to be part of a small, hardworking team.

Job Type:

Part-Time Regular or Seasonal Hours:

Approximately 10-24 hours per week

Schedule:

Flexible Monday-Sunday scheduling (store hours daily: 10am-6pm); weekend availability required

Pay:

$14.00

•15.00 per hour

Pay Frequency:

Biweekly Work Location:

In person

Benefits:

Employee discount

Pay:

$14.00

•$15.00 per hour Expected hours: 10.0

•24.0 per week

Benefits:

Employee discount Application Question(s): What interests you in working at Frost River?

Work Location:

In person