glassybaby LLC seeks a Sales Associate to join our mission-driven, artisan retail team. In this role, you'll provide warm, authentic customer service while sharing the stories behind our hand-blown glass votives and drinkware. You will guide customers through color selections, process POS transactions, restock and merchandise displays, and help maintain a beautiful, welcoming store. You'll also support store events and charitable initiatives that reflect our focus on healing, compassion, and community well-being. This position is ideal for those who love craftsmanship, retail, and giving back. Responsibilities Deliver exceptional in-store customer service, embodying glassybaby's mission and values Educate customers on hand-blown glass products, colors, stories, and care instructions Process sales transactions accurately using POS systems and follow cash-handling procedures Merchandise and restock displays to maintain a visually compelling retail environment Support inventory receiving, counting, and stock organization in back-of-house areas Assist with store events, community initiatives, and charitable promotions Meet or exceed individual and store sales goals and KPIs Respond to customer inquiries via phone, email, or in-person with professionalism Collaborate with teammates and artisans to support smooth store operations Maintain a clean, safe, and welcoming store environment in line with company standards Required Skills Retail sales Point-of-sale (POS) operation Cash handling and reconciliation Visual merchandising Inventory management Customer relationship management (CRM) basics Product knowledge and storytelling E-commerce order support Basic computer skills (email, spreadsheets) Event support and setup