Job Summary We are seeking a motivated and customer-focused Customer Service Representative to join our team. This position is responsible for professionally managing incoming customer requests and ensuring issues are resolved promptly, accurately, and efficiently. The Customer Service Representative plays a critical role in delivering an exceptional customer experience, strengthening customer relationships, and representing the organization with professionalism. The ideal candidate is organized, detail-oriented, self-motivated, and able to effectively manage multiple priorities while working collaboratively across departments. Essential Duties & Responsibilities Prepare customer quotes and proactively follow up with customers. Assist customers with order processing and related inquiries. Troubleshoot customer issues and inquiries and ensure timely resolution. Work closely with the Quality Department to facilitate NCR resolution. Coordinate customer account issue resolution proactively and efficiently. Maintain accurate, well-organized, current, and accessible customer records. Interface with Sales, Engineering, Manufacturing, Quality, and other departments to promote a positive customer buying experience. Take ownership of customer issues and inquiries through full resolution. Strive to achieve same-day PO Summary turnaround. Prepare shipments and obtain shipping quotes. Participate in special projects and perform other duties as assigned. Required Skills & Competencies Excellent customer service and interpersonal skills, including active listening, clear verbal communication, empathy, conflict resolution, and problem-solving. Previous inside sales experience. Ability to effectively manage multiple projects and priorities simultaneously. Strong attention to detail and accuracy. Strong sense of urgency and responsiveness. Demonstrated ability to follow projects through to completion. Ability to work effectively both independently and as part of a team. Understanding of different units of measure and basic conversions. Solid computer skills, including Microsoft Office Suite, Outlook, and Excel. Strong memory and information recall. Self-motivated with the ability to take initiative and ownership. Requirements Minimum of 2 years of customer service and/or inside sales experience in a similar industry. Ability to establish and maintain professional, productive relationships with customers. SAP experience is a plus. Preferred Qualifications Background in composites and/or the textile industry . Experience working in a manufacturing or industrial environment. Experience supporting customers in a technical or product-focused industry. Ideal Candidate The ideal candidate is a dependable and proactive customer advocate who takes ownership of customer needs from initial inquiry through resolution. This individual should be comfortable working in a fast-paced environment, communicating across multiple departments, managing competing priorities, and maintaining a high level of accuracy. If you are passionate about customer service, enjoy problem-solving, and want to contribute to a collaborative team environment, we encourage you to apply.

Pay:

$18.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

Quoting:

1 year (Required)

Inside Sales:

1 year (Required)

Work Location:

In person