Susie's Store Lead Pay:

$15-$16/hour + tips

Hours:

Part-Time | Approximately 20-25 hours per week

Schedule:

Mix of day, evening, and weekend shifts Susie's is looking for a dependable, personable, and experienced Store Lead to become a trusted and familiar face for both our customers and our team. This is not a traditional management position. The Store Lead will not be responsible for scheduling, hiring, payroll, inventory management, ice cream ordering, food ordering, or routine product ordering. Their focus will be staff leadership, customer experience, product quality, cleanliness, and communication between the Susie's team and corporate management. Key Responsibilities Lead, guide, and support staff while on duty. Confidently and respectfully correct, redirect, and coach staff when expectations are not being met. Maintain a positive, productive, and respectful staff environment. Ensure daily and weekly cleaning responsibilities are being completed thoroughly. Keep staff productive and engaged during slower periods. Monitor product quality, freshness, cleanliness, organization, and food-safety standards. Communicate staff concerns, product-quality issues, discrepancies, and other important information to corporate management. Take the lead on customer concerns or difficult customer interactions. Provide excellent customer service and build relationships with our regular customers. Scoop ice cream, make frappes and other menu items, and prepare DoorDash orders. Assist with ice cream cakes, baking, and seasonal desserts. Make occasional local store runs for fresh fruit or an out-of-stock product necessary for that day's operations.

What Different Shifts Look Like Day Shifts:

Generally slower and more focused on baking, ice cream cakes, deeper cleaning, organization, stocking, product-quality checks, and preparing the shop for busier periods.

Evening & Weekend Shifts:

More customer-focused and higher volume, particularly on weekends. The Shift Lead will work alongside the team while providing strong leadership, maintaining service standards, handling customer concerns, and keeping the shift organized. What We're Looking For Previous experience successfully leading or supervising a team. Excellent customer-service and communication skills. Comfortable providing direction and respectfully holding employees accountable. Dependable, trustworthy, self-motivated, and detail-oriented. Someone who takes initiative and recognizes what needs to be done without constant direction. Some baking experience or a genuine interest in baking and desserts. Ability to balance being approachable and laid-back while still maintaining expectations and standards. Valid driver's license and reliable personal vehicle for occasional local store runs. Availability for a mixture of day, evening, and weekend shifts. About the Position This is a part-time position averaging approximately 20-25 hours per week. We want this person working a variety of shifts so they have a strong presence throughout the shop — not just during one particular time of day. Susie's is a small, laid-back ice cream shop, and we want to keep that atmosphere. At the same time, cleanliness, product quality, customer service, and staff accountability are extremely important. There is also plenty of room for creativity. Someone who enjoys baking will have the freedom to bring their own fun ideas to the shop, experiment with seasonal treats, create desserts, and help with ice cream cakes. We're ultimately looking for a strong, trustworthy leader who can keep the team on track without taking away from the fun, welcoming environment that makes Susie's Susie's.

Job Type:

Part-time Pay:

$10.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person