$17.00 - $19.00Hourly, Job Summary We are seeking Seasonal Retail & Fulfillment Associates to support both our retail store and order fulfillment operations. This role is ideal for someone who enjoys working in a fast-paced, holiday-themed environment and is comfortable balancing customer service, sales, merchandising, inventory, online order fulfillment, packing, and general store/warehouse responsibilities. The ideal candidate is positive, organized, dependable, customer-focused, and able to work efficiently while maintaining a high level of accuracy and attention to detail. This position is based at our Mount Vernon location and reports directly to the Store Manager. Key Responsibilities Merchandise, Stock & Merchandising Keep sales floor fixtures, displays, shelves, and merchandise full, organized, and visually appealing. Replenish merchandise from the stockroom and warehouse as needed to maximize sales opportunities. Receive, check in, organize, price, and label new merchandise. Execute price changes, reductions, transfers, and other merchandise-related tasks. Maintain accurate inventory of merchandise. Assist with merchandising and visual displays according to Christmas In America guidelines. Ensure products are properly cared for and displayed in their best condition. Assist with organizing and maintaining stockrooms, warehouse areas, and back-of-house spaces. Handle holiday décor and merchandise including ornaments, garland, wreaths, figurines, displays, and other seasonal products. Online Order Fulfillment & Shipping Accurately pick products from shelves, stockrooms, or warehouse locations based on customer orders and pick sheets. Fulfill online orders placed through the Christmas In America website within established processing and shipping timelines. Verify products, quantities, and order details before packing. Inspect merchandise for damage or defects and ensure products meet quality standards before shipment. Safely and securely pack merchandise to protect it during shipping. Prepare completed orders for shipment and follow established shipping and handling procedures. Assist with online order issues, inventory discrepancies, and fulfillment questions as needed. Maintain an organized and efficient packing and fulfillment area. Store & Warehouse Operations Keep the sales floor, POS areas, stockroom, warehouse, packing areas, and other workspaces clean, organized, and safe. Follow established cleaning procedures throughout the store and back-of-house areas. Assist with receiving, organizing, stocking, and restocking merchandise. Work efficiently with team members to ensure customer orders and store priorities are completed on time. Follow all company procedures related to safety, security, inventory control, and administrative processes. Follow proper warehouse and workplace safety procedures. Report damaged merchandise, inventory issues, safety concerns, or other operational issues to management. Assist colleagues and other departments when needed to support overall store operations. Who You Are Passionate about customer service and helping people create their own Holiday Magic. Positive, energetic, friendly, and willing to learn. A dependable team player with a flexible approach. Comfortable multitasking and prioritizing responsibilities in a fast-paced environment. Detail-oriented and able to work quickly without compromising accuracy or quality. Organized and able to manage multiple priorities. Comfortable working both independently and as part of a team. Comfortable working in both a retail and warehouse/fulfillment environment. Interested in holiday décor, Christmas merchandise, and creating a memorable customer experience. Qualifications & Physical Requirements Previous retail, customer service, warehouse, fulfillment, packing, or similar experience preferred; seasonal retail or warehouse experience is a plus. Previous experience with Shopify and basic shipping/handling procedures preferred. Previous retail merchandising or visual display experience strongly preferred. Basic computer literacy and ability to use standard computer/POS systems. Ability to read and write English well enough to understand pick sheets, product information, instructions, and workplace procedures. Ability to prioritize and organize workload effectively. Strong attention to detail and accuracy. Ability to work a flexible schedule, including evenings, weekends, holidays, and a 6-day work week during peak season. Ability to stand and remain active for extended periods, including shifts in excess of 10 hours when required. Ability to regularly lift and carry up to 25 lbs unassisted and occasionally lift/carry items up to 40 lbs. Ability to climb and safely use a ladder, including a 20-foot ladder, as required. Ability to use a step stool safely. Ability to work safely around warehouse equipment, merchandise, shelving, and displays. Ability to follow all cleaning, safety, security, and operational procedures. Schedule This is a seasonal peak-holiday position with flexible scheduling requirements. Candidates must be available to work evenings, weekends, holidays, and extended hours as needed, including the ability to work a 6-day work week during peak periods.
