General Team Member (Hybrid Front End / Produce / Grocery) Abundance Food Co-op - 3.6 Rochester, NY Job Details Part-time | Full-time $17.00 - $18.50 an hour 13 hours ago Qualifications Retail customer service procedures Customer communication Hand trucks Retail math

Full Job Description Description:

Reports Directly to: Department Lead /

Supervisor Classification:

Non-Exempt Pay Range:

$17.00 - $18.50

Role Level:

Class 1

Location:

571 South Ave.

Union Position:

Union Work Location:

Main Store Job Summary:

The General Team Member supports the daily operations of Abundance Food Co-op across multiple departments, including Front End, Produce, and Grocery. This role provides flexible support where needed, ensuring excellent customer service, well-stocked shelves, fresh produce displays, and a clean, welcoming store environment. General Team Members contribute to creating a positive shopping experience rooted in cooperative values and sustainable, community-oriented food systems.

Supervisory Responsibilities:

None.

Duties & Responsibilities:

Provides friendly, knowledgeable, and responsive customer service across departments. Assists customers with product questions, special requests, and locating items. Operates registers accurately; follow cash handling and POS procedures. Stocks grocery shelves; rotate products; check dates; maintain department conditions. Assists in produce receiving, trimming, culling, rotating, and building displays. Supports Front End responsibilities including bagging, cleaning, and customer flow.

Maintains store cleanliness:

sweeping, mopping, organizing, and ensuring safety. Help receive deliveries; break down pallets; restock backstock.

Assists in basic merchandising:

signage, product displays, and promotional sets. Ensures cooperative values and product standards are upheld (local, organic, fair). Follows all food safety, sanitation, and workplace safety guidelines. Communicates department needs, concerns, and suggestions to supervisors. Participates in team meetings, trainings, and cooperative learning initiatives. Performs other duties as assigned.

Requirements:

Required Skills & Abilities:

Strong customer service and communication skills. Ability to multitask and remain calm during busy periods. Basic math and cash-handling accuracy. Dependability, adaptability, and willingness to learn multiple roles. Ability to follow instructions and work both independently and collaboratively. Interest in natural foods, sustainability, and cooperative principles.

Education & Experience:

High school diploma or equivalent preferred. Previous retail, grocery, customer service, or food industry experience is a plus. Experience with POS systems helpful but not required. Training in food safety or produce handling is a plus. Cooperative or community-run store experience is helpful but not required.

Physical Requirements:

Ability to stand for long periods (6-8 hours). Ability to lift up to 40-50 pounds frequently.

Repetitive motions:

bending, reaching, lifting, twisting. Regular exposure to varying temperatures (coolers, produce cases). Ability to safely operate equipment such as box cutters, carts, and hand trucks.

Work Environment:

Fast-paced grocery store environment. Work performed in multiple departments with changing daily needs. Exposure to coolers, freezers, wet floors, produce prep areas, and moderate noise. Frequent interaction with customers and team members.