Team Lead- Miamisburg Rocky's Ace Hardware - 3.7 Miamisburg, OH Job Details Full-time 1 day ago Qualifications Retail customer service procedures Retail industry sales team management experience Receiving operations supervision Team supervision Visual merchandising Managing teams in a customer support role Managing retail teams Store closing procedures Merchandising Display design Managing store merchandising operations Store opening procedures Mid-level Sales team management Order fulfillment receiving Check payment processing Shipping and receiving inventory management Leading team collaboration initiatives Retail sign change coordination Merchandising display arrangement Cleaning Activity sales targets Store maintenance Conducting staff training sessions as a store manager Sales leadership Product placement Retail management

Delegation Full Job Description Position Summary:

The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.

Essential Duties:

Open and close the store in the absence of the Store Manager and Assistant Manager Safety and security, as assigned Oversee the tasks assigned to store team Assist in the training of store team to ensure optimum performance and customer service Oversee store team in the absence of the store manager to ensure optimum performance and customer service Assist in inventory maintenance; general housekeeping Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management Work with management team to achieve established sales and productivity goals Assist in maintaining the good working condition of store equipment and fixtures Work with management to develop and execute ideas and activities to increase store traffic Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky's customers Resolve customer complaints in a manner that is timely, courteous and discreet Authorize acceptance of checks, etc, in a manner that is consistent with company policy Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner Attend mandatory monthly store meetings Other responsibilities as assigned by store management.