About 360 Broadband 360 Broadband is a rapidly expanding internet service provider serving cities and rural communities throughout Oklahoma, and Texas. We are committed to delivering outstanding service to our customers while maintaining the highest standards of integrity and excellence. We are seeking a dedicated and organized professional to join our customer-focused team. The Role As a Customer Service Representative, you will be the first point of contact for our customers. You will handle incoming calls and communications related to billing, sales, and support. Your role is critical in setting the tone for our customer relationships and ensuring every interaction reflects our commitment to excellent service. Key Responsibilities Handle incoming calls from customers inquiring about billing, sales, and technical support issues Manage billing-related calls, including account inquiries, payment processing, and invoice clarification Make outbound calls to customers for sales opportunities, follow-ups, and business initiatives Identify and present upsell and cross-sell opportunities to customers based on their current service and needs Serve as the first point of contact for customer inquiries via phone, email, and social media platforms Demonstrate strong problem-solving skills and apply technical knowledge to assist residential and business customers Conduct thorough diagnostics and guide customers through step-by-step troubleshooting processes Communicate technical solutions and service benefits clearly and professionally to customers of varying technical backgrounds Maintain detailed and accurate records of all customer interactions Set high standards of performance for self, assuming responsibility and accountability for successfully completing all assignments Perform all tasks and responsibilities assigned by management Our Core Values Always do the right thing We prioritize integrity and ethics in every decision and interaction. Engineering excellence We commit to quality and continuous improvement in everything we do. Never complacent We are driven to innovate, improve, and exceed expectations. Teamwork We believe in collaborating and supporting each other to achieve shared goals. Deliver excellent customer service, always Every customer interaction is an opportunity to demonstrate our commitment to excellence. What We're Looking For High school diploma or GED equivalency One year of customer service experience (preferred) Basic troubleshooting experience (preferred) Technical knowledge of wireless telecommunications products (preferred) Strong communication and organizational skills with the ability to prioritize multiple tasks What We Offer Comprehensive paid training program Paid holidays and paid time off Medical, dental, and vision insurance Short and long-term disability insurance Life insurance 401(k) with employer match Employee assistance program

Job Details Position Type:

Full-time Hours:

40 hours per week

Schedule:

8-hour day

Work Location:

In person Requirements Candidates must pass a background check and drug screening before employment.

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have open availability, including weekends and varying shifts, to meet the requirements of this full-time role? This position requires reliable attendance and availability for your scheduled shifts, including weekends. Are you able to consistently meet the attendance requirements for this role? Are you comfortable using multiple computer systems at the same time while speaking with customers and documenting each interaction? How many years of customer service, support, call center, retail, or sales experience do you have?

Work Location:

In person