Customer Service/Sales Support Representative Berwick, PA 1 DAYS AGO 22828137 Summary Berwick, PA In-Person $17.00 - $27.00 per Hour 2 Years Experience High school graduate or equivalency certificate (GED) No Commission 40.00 hours per week / Day Shift / Full-Time Description The Customer Service / Sales Support Representative is a key member of AFC Industries' customer service and sales team, providing exceptional support to customers while helping drive sales and business growth. This position serves as a primary liaison between customers, sales, production, shipping, and other internal departments to ensure customer needs are met, orders are processed accurately, and products are delivered on time. This role combines customer service, sales support, order management, quoting, and relationship building. The representative will assist customers with product information and solutions, respond to inquiries, prepare quotes, process orders, follow up on opportunities, and identify opportunities to grow existing customer relationships. The position supports sales of AFC Industries' portfolio of ergonomic workstations, medical carts, wall-mounted workstations, height-adjustable furniture, and custom-designed solutions. The successful candidate will develop a strong understanding of our products and applications and help customers identify solutions that meet their specific needs.

PRIMARY RESPONSIBILITIES

Provide professional and timely customer service by phone and email. Research, troubleshoot, and resolve customer inquiries, product issues, order concerns, and service problems. Identify product issues, determine appropriate solutions, and coordinate with internal teams to resolve complex concerns. Process customer orders accurately and efficiently, including special instructions and required documentation. Serve as the primary customer liaison, resolving questions and concerns while maintaining a high level of customer satisfaction. Coordinate with warehouse and internal departments regarding product issues, special requests, order discrepancies, availability, and fulfillment. Respond to customer emails promptly and professionally, providing accurate information and follow-up. Maintain strong knowledge of company products, services, policies, and procedures to effectively assist customers. Perform accurate data entry and maintain customer, product, and order information in CRM and business systems. Document customer interactions, product issues, troubleshooting steps, and resolutions. Generate sales by identifying customer needs, promoting products and services, and following up on leads. Provide administrative and clerical support and assist with special projects as needed. Qualifications 2+ years of customer service, sales, or account support experience; B2B preferred High School Diploma or equivalent Strong customer service, communication, and relationship-building skills Excellent problem-solving, troubleshooting, and follow-up abilities Experience with order processing and accurate data entry Strong organization, time management, multitasking, and attention to detail Self-motivated, dependable, and able to work independently and collaborate effectively Professional judgment and ability to handle confidential information Proficient in Microsoft Word and Excel Experience with CRM systems; SalesLogix preferred Comfortable with multi-line phones, email, document management, and general office equipment Additional Details How To Identify Potential Job Scams