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Concur Support Desk Associate
Career Insights for Sales Support Representative
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What they do
A Sales Support Representative provides administrative support to sales and field sales representatives. Assists with creating sales proposals or sales presentations and demonstrations, and maintains records related to sales May obtain and document price quotes for customers; may process customer orders.
$41,897 / year median in the U.S.
-19% projected decline
Job Description
On behalf of our Higher Education client, Procom is searching for a Concur Support Desk Associate for a 2-year role. This position is a remote position with no onsite requirements at our client's Chapel Hill, North Carolina office. Concur Support Desk Associate
- The Concur Support Desk Associate will serve as a key member of the Concur Support Desk team, the central campus resource for questions and assistance regarding the Concur Request & Expense System. This role focuses on delivering exceptional customer service and expert travel expense reconciliation support at the University. Concur Support Desk Associate
- Responsibilities:
- Ensure compliance with university travel & expense policies through education efforts
- Provide expert guidance on travel expense-related topics
- Respond to inquiries via phone, email, and support ticket submissions
- Coordinate ad-hoc trainings or support via Zoom or Teams
- Ensure travel authorizations, advances, and expense reports are accurate and processed efficiently
- Assist campus users with preparation and review of expense reports for accuracy
- Solve complex travel expense reconciliation issues Concur Support Desk Associate
- Mandatory Skills:
- Strong customer service orientation
- Expertise in travel expense reconciliation
- Excellent communication skills
- Problem-solving abilities
- Teamwork and collaboration skills
- Familiarity with Concur Request & Expense System
- Knowledge of university and federal travel policies Concur Support Desk Associate
- Nice-to-Have Skills:
- Experience in higher education settings
- Proficiency in Zoom and Teams
- Ability to conduct training sessions
- Familiarity with support ticketing systems
- Knowledge of State of North Carolina travel policies