Wireless & Customer Solutions Representative Layton, UT | Full-Time | W2 $800-$1,400/Week | Weekly Pay | Paid Training | Commission Opportunity Your Phone Probably Does Everything. Your Job Can Too. Wireless. Internet. Streaming. Connectivity. The way people stay connected keeps changing — and customers have more options than ever. Our client is expanding its Spectrum retail campaign throughout Milwaukee and is hiring a Wireless & Customer Solutions Representative to work face-to-face with customers inside partnered retail locations. You'll help customers understand available Spectrum internet, mobile, TV and connectivity solutions , compare available options and select services that fit their household. This position combines customer service, retail sales, wireless, telecommunications and relationship building . No previous Spectrum or telecommunications experience is required. Paid training is provided. What You'll Actually Be Doing This isn't a position where you'll spend your entire shift behind a register. You'll work inside high-traffic partnered retail locations and proactively engage customers throughout the day.

You'll:

Engage customers face-to-face inside partnered retail locations Start natural, professional conversations with shoppers Ask questions to understand current internet, mobile and connectivity needs Build rapport and create a positive customer experience Educate customers on Spectrum products, services and available promotions Explain internet speeds, mobile options, TV services and connectivity solutions Help customers compare available service options Generate qualified customer interest and sales opportunities Recommend appropriate products based on individual customer needs Answer questions about products, pricing and services Guide interested customers through enrollment Maintain accurate customer information Develop strong relationships with retail employees and store leadership Maintain current knowledge of products and promotions Track individual sales activity and customer interactions Work toward individual and team performance goals Participate in ongoing product, communication and sales training Support promotional initiatives and high-traffic retail event days Great Sales Starts With Understanding the Customer. We're not looking for someone who throws the same sales pitch at everyone walking past. We're looking for someone who can have a conversation. You'll learn how to take a customer naturally through: Conversation → Discovery → Product Education → Recommendation → Enrollment That means asking questions first. What internet service are they currently using? How many devices are connected at home? What are they paying for mobile service? Are they streaming, gaming or working from home? What actually matters to them? Then you can explain relevant options instead of simply pushing a product. That's consultative sales — and it's a skill that translates far beyond telecommunications. We Can Teach Spectrum. What we're looking for is someone who's good with people. You may thrive here if you: Enjoy meeting and talking with new people Can confidently initiate conversations Naturally build rapport Have strong customer service instincts Listen before recommending a solution Communicate clearly and professionally Enjoy working toward measurable goals Are motivated by performance and earning potential Take coaching and feedback well Are dependable and team-oriented Want opportunities to develop professionally Are comfortable working on your feet Have full-time availability Can work weekends as required by the retail schedule Your Experience May Already Translate You don't need telecommunications experience to be successful here.

Candidates often transition well from:

Retail Customer Service Restaurants Serving Bartending Hospitality Electronics Wireless Cell Phone Sales Fitness Athletics Promotions Events Marketing Customer Relations Sales Lead Generation Recent graduates and entry-level candidates are encouraged to apply. Compensation $700-$1,400 per week Full-Time | W2 | Weekly Pay | Paid Training Compensation includes applicable base pay plus performance-based commissions and incentives. Actual weekly earnings vary based on individual performance and the applicable compensation structure. Complete compensation details are reviewed during the interview process. What You'll Build HereCustomer Experience Learn how to create a positive customer interaction from the first conversation through enrollment. Wireless & Telecommunications Develop working knowledge of internet, mobile, TV and connectivity services. Consultative Sales Learn how to uncover customer needs before recommending products. Customer Acquisition Understand how engagement, education and relationship building turn into new business. Communication Become more confident presenting information and explaining options to different personalities. Relationship Building Develop productive relationships with customers and retail partners. Sales Performance Understand how customer engagement, conversion and individual performance contribute to overall results. Looking for Growth? This doesn't have to be another retail job. Team members who demonstrate strong performance, reliability and leadership ability may have opportunities to gain experience in: New-Hire Training Sales Coaching Team Leadership Assistant Management Performance Development Territory Development Growth is based on demonstrated performance and business needs. Work Environment This is an in-person retail sales position working inside partnered retail locations throughout the Layton market. This is not remote, work-from-home, door-to-door or call-center sales. Full-time retail availability, including weekends when scheduled, is required.

Pay:

$800.00 - $1,400.00 per week

Work Location:

In person