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FL
Food Lion
Sales Associate/Cashier Store 281
Career Insights for Retail Sales Associate (General)
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Scorecard
Based on South Carolina data
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What they do
A Retail Sales Associate sells merchandise or products in a retail store. Provides information about store merchandise, assists customers with finding items and encourages sales.
$30,748 / year median in South Carolina
+11% projected growth
Job Description
Job Overview Join our dynamic retail team as a Sales Associate/Cashier, where your enthusiasm and customer-focused attitude will drive positive shopping experiences. In this role, you will be the friendly face that assists customers with their purchases, manages sales transactions efficiently, and ensures the store remains well-stocked and organized. Your energy and attention to detail will help create a welcoming environment that encourages repeat visits and boosts sales. Whether engaging customers with product demos or handling cash register operations, you'll play a vital role in delivering exceptional service every day. Responsibilities
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handles the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and performs overrides
- Identify customers needing assistance and offers to take the customer's order to their car
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Is courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front end area of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training (CBT) and training aid courses
- Perform all other duties as assigned Skills Proven experience with POS systems and cash register operations in a retail environment Strong communication skills with the ability to engage customers effectively and clearly convey product information Bilingual abilities are a plus to serve a diverse customer base better Experience in supervising or leading team members is preferred Knowledge of retail math for accurate transactions and inventory management Ability to perform basic math quickly and accurately for cash handling and sales calculations Familiarity with merchandising techniques and stock replenishment procedures Excellent phone etiquette and customer service skills to handle inquiries professionally Previous grocery store or retail sales experience is advantageous for understanding store operations and product knowledge Join us in creating memorable shopping experiences by combining your sales expertise with outstanding customer service.