Customer Interaction:

Greet and engage customers warmly, assess their needs, preferences, and budgets, and provide personalized recommendations to ensure a positive shopping experience.

Product Knowledge:

Maintain extensive knowledge of jewelry, including diamonds, gemstones, precious metals, cuts, settings, and craftsmanship. Educate customers on product features, warranties, and care instructions.

Sales and Consultative Selling:

Present jewelry pieces effectively, suggest complementary items, and guide customers through the buying process. Handle high-value transactions with accuracy and professionalism.

Transaction Processing:

Process cash, credit, and layaway transactions, manage returns and exchanges, and ensure all documentation, such as receipts and warranties, is provided.

Inventory and Visual Merchandising:

Maintain clean, organized display cases, track stock levels, assist with inventory replenishment, and ensure displays align with store branding.

Customer Service and After-Sales Support:

Address customer inquiries, provide guidance on jewelry care, repairs, and warranties, and build lasting relationships to encourage repeat business.

Administrative Duties:

Assist with appraisals, repair orders, and other documentation. Participate in store operations, including opening and closing procedures, and follow security protocols for valuable merchandise.

Required Skills and Qualifications Communication Skills:

Strong verbal and written communication to explain product features and respond to customer questions effectively.

Customer Service Orientation:

Friendly, approachable, and attentive to customer needs, with a genuine passion for providing excellent service. Attention to

Detail:

Careful handling of jewelry, accurate transaction processing, and meticulous display maintenance.

Product Knowledge:

Understanding of diamonds, gemstones, metals, and watches, including quality variables.

Pay:

$14.00 - $18.00 per hour Expected hours: 25.0 - 35.0 per week

Benefits:

Paid time off

Work Location:

In person