Sales Associate Precious Jewelry Outlet Allen, TX Job Details Part-time | Full-time $12 - $20 an hour 2 hours ago Benefits Flexible schedule Qualifications Customer communication Packing Basic math English E-commerce High school diploma or GED Packaging Jewelry sales Retail sales Full Job Description We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store's visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store's sales goals. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features Welcome customers to the store and answer their queries Follow and achieve department's sales goals on a monthly, quarterly and yearly basis "Go the extra mile" to drive sales Maintain in-stock and presentable condition assigned areas Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Process POS (point of sale) purchases Cross sell products Handle returns of merchandise Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design) Guide customers through the engagement ring and fine jewelry buying process, from initial consultation to final purchase Assist customers in selecting ring styles, settings, and diamond specifications that match their preferences and budget Support custom and build-your-own ring consultations by understanding customer design preferences and coordinating with the bench jeweler Maintain and present jewelry displays, cases, and showcases to the highest visual standards Handle jewelry care inquiries and communicate proper maintenance instructions to customers Process special orders, custom requests, and track order status for customers Assist with online order fulfillment, including packaging and coordinating in-store pickups for ecommerce customers Maintain a clean and organized store environment, including regularly wiping down and polishing jewelry showcases, sweeping, vacuuming, and ensuring all areas of the store are tidy and presentable throughout the day Skills Proven work experience as a Retail Sales associate, Sales representative or similar role Basic understanding of sales principles and customer service practices Proficiency in English Basic Math skills Working knowledge of customer and market dynamics and requirements Interest or background in jewelry, gemology, or fine accessories preferred Comfort discussing higher-ticket purchases and navigating consultative, relationship-based sales Ability to explain technical product details (e.g. carat, cut, clarity, color) in simple, approachable terms Experience with Shopify or similar ecommerce platforms is a plus Track record of over-achieving sales quota Hands-on experience with POS transactions Familiarity with inventory procedures Solid communication and interpersonal skills A friendly and energetic personality with customer service focus Ability to perform under pressure and address complaints in a timely manner Availability to work flexible shifts High school degree.

Job Types:

Part-time, Full-time Pay:

$12.00 - $20.00 per hour Expected hours: 25.0 - 40.0 per week

Benefits:

Flexible schedule

Education:

High school or equivalent (Preferred)

Experience:

Retail sales: 1 year (Preferred)

Language:

English (Preferred)

Work Location:

In person