Overview Join our dynamic team as a Liquor Store Retail Customer Service Specialist and become the friendly face and knowledgeable guide for our valued customers. In this energetic role, you will deliver exceptional service by assisting customers with their beverage selections, managing transactions efficiently, and creating an inviting shopping environment. Your enthusiasm and expertise will help foster a positive experience that keeps customers coming back. Whether guiding product demos, upselling popular items, or maintaining organized shelves, your proactive approach will drive sales and enhance store operations. This paid position offers an exciting opportunity to develop retail skills in a fast-paced, customer-focused setting. Responsibilities Greet customers warmly and provide personalized assistance to help them find products that meet their preferences and needs Operate the POS (Point of Sale) system accurately for checkout transactions, including cash handling and credit card processing Conduct product demos to showcase new or featured items, encouraging customer engagement and sales Upsell complementary products and suggest popular choices to maximize sales opportunities Maintain attractive merchandising displays, organize stock shelves, and ensure products are properly stocked and labeled Manage inventory levels by stocking shelves regularly and assisting with inventory counts Demonstrate excellent phone etiquette when answering inquiries or providing assistance remotely Support store operations through cashiering duties, basic math calculations, and retail math accuracy during transactions Skills Proven experience with POS systems and cash handling procedures in a retail environment Supervising experience is a plus, demonstrating leadership in team settings Ability to perform product demos confidently while engaging customers effectively Bilingual skills are highly valued to serve diverse customer bases better Strong communication skills for clear, friendly interactions both in person and over the phone Knowledge of upselling techniques to enhance sales performance Familiarity with merchandising standards and stocking procedures in grocery or retail stores Basic math skills for accurate cash handling, pricing, and inventory management Excellent customer service skills with a positive attitude and professional phone etiquette Experience working in retail sales within grocery stores or similar environments is advantageous

Pay:

$14.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s):

MUST BE 21 YEARS OF AGE

Customer service and retail experience preferred Must be able to work Saturdays and during the week some evenings 4pm - 9pm

Work Location:

In person