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Autova
Sales Professional-1 year of sales experience required
Career Insights for Retail Sales Associate (General)
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Based on Virginia data
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What they do
A Retail Sales Associate sells merchandise or products in a retail store. Provides information about store merchandise, assists customers with finding items and encourages sales.
$32,811 / year median in Virginia
+3% projected growth
Job Description
Autova is Central Virginia's premier Used Car Dealership. We are searching for an energetic, driven, and motivated Sales Professional to join our winning team! A Sales Professional assists customers with their purchase of used vehicles while achieving and maintaining appropriate levels of gross profit, volume and customer satisfaction. What are some of the duties of a Sales Professional?
- Satisfies the transportation needs of used-vehicle purchasers.
- Approaches, greets and helps or direction to any customer who enters the dealership showroom or sales lot.
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Suggests alternative vehicles if necessary.
- Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories etc.
- Provides thorough product information and demonstration to all prospects.
- Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer before test drive begins.
- Exhibits a high level of commitment to customer satisfaction.
- Utilizes dealership sales control and follow-up system.
- Knows and understands the federal, state and local laws which govern retail auto sales. Knows and understands equity and values and can explain depreciation to the customer.
- Ensures that the sales manager has an opportunity to meet each customer.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
- Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Follow up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure that all customer expectations are met.
- Works with the service department and body shop to ensure that vehicles are properly reconditioned on schedule.
- Maintains a professional appearance.
- Attends daily sales meetings.
- Other tasks as assigned.