We are seeking a motivated and enthusiastic Ticket Seller to join our team. The ideal candidate will provide exceptional customer service and create memorable experiences for our patrons. As a Seller, you will be responsible for engaging with customers, promoting performances, and ensuring a positive ticket buying experience. This role requires excellent communication skills and the ability to manage various customer interactions effectively. Successful ticket sellers often have growth and promotion options available within 2 years of employment, though not guaranteed.

A Successful Ticket Seller will:

Process transactions for tickets to all ticketed events at Hylton Performing Arts Center. Engage with customers in-person and over-the-phone to understand their interests and provide ticket recommendations. Handle customer inquiries, complaints, and conflicts with professionalism and empathy. Collaborate with team members to ensure smooth operation and excellent guest services. Display attention to detail by maintaining records of ticket transactions and customer interactions. Provide accurate information about events and the surrounding area.

The Ideal Candidate has:

Previous experience in customer service or sales. Strong conflict management skills to address customer concerns effectively. Familiarity with theater or entertainment settings, as an employee, volunteer, or patron. A flexible schedule to cover weekdays, evenings, and weekends, filling in gaps. Strong computer skills; able to learn new software quickly. Normal business hours are Tuesday through Saturday from 10am to 6pm, but event hours vary and may include Sunday or Monday, and early mornings and evenings. George Mason University requires background checks on all employees. Background checks include criminal, motor vehicle, and/or financial history and any additional background related to potential job duties. Background checks are initiated once the employee begins completing their personal information while onboarding. Employment is contingent upon the successful completion of all required background checks, which must be completed before the employee's start date.

Job Type:

Part-time Pay:

From $15.00 per hour Expected hours: 4.0 - 12.0 per week

Work Location:

In person