Mission Contribution:

To ensure the efficient and cost-effective operation of the retail store through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

Summary:

Under the direct supervision of the Store Manager or designee, is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

Essential Functions:

A cashier is responsible for greeting customers both via phone or in person in a prompt, friendly and courteous manner, while aiding customers with the goal of providing 100% customer delight and world class customer service.\nOperates the cash register or POS system to ensure accurate and efficient sales data, price, and information codes on merchandise.\nEnsures proper cash handling of all transactions including proper processing of promotions and discounts.\nResponsible to ensure the integrity of our \"Round Up\" program where all customers must be asked to round up the change from each transaction to fuel the mission of Goodwill within the communities that we serve.\nCleans front doors, counters, and glass frequently, dust cases, keep front of store clean, return shopping carts and baskets to appropriate areas, return unsold merchandise to proper area.\nAssists with promotions to include customer information, postings, special sign displays, etc.\nStocks and maintains counter, always showcases and cash/wraps in a neat and clean condition.\nWorks safely and adheres to proper handling of material movement equipment. Report any safety hazards and injuries to the manager on duty.\nAssists in training new cashiers.\nCleans dressing rooms and re-hang clothes as needed.\nPlaces apparel, wares, shoes, accessories, etc., onto sales floor in correct location and rotate merchandise from sales floor as needed.\nMaintains Goodwill security, relating to theft or pilferage and handling of cash receipts, according to Goodwill policies and procedures.\nStay current with industry trends, brands, collectibles, and price points for hardline goods.\nFollows safety and security practices including reporting safety hazards and injuries to the Manager on Duty.\nPerforms other duties as assigned by Management.\nAttends in-service related training as assigned.\nResponsible for performing assigned duties within the framework of our

Guiding Principles:

\nWe are committed to providing world-class customer service to all of our customers.\nWe are committed to a clean, neat, organized, and safe facility.\nWe are committed to keeping all we offer fresh and relevant, including a store with full and fresh inventory.\nDonors and shoppers should be greeted in 10 seconds.\nEvery time we touch a donation, something good should happen to it.\nAll donations should be processed within 24 hours.\nIf you have a pile, you have a problem. This applies to backrooms, desks, productions areas and warehouses.\nHard goods should be priority processed.\nMaterial handling equipment is for moving donations, not for storage or merchandising.\nDon't fall in love with your donations...rotation is critical to success.\nDonor value and Transaction value should increase.\nProfits or ROI should Increase.

Minimum Qualifications:

Ability to read, write, and communicate verbally.\nAbility to perform basic math skills.\nMust be able to work independently.\nAbility to develop and maintain effective working relationships with managers, team members, customers, and donors.\nAbility to work within a team situation.\nAbility to maintain a positive, friendly attitude.\nAbility to perform the essential functions with or without accommodation.

Special Requirements:

Having a cell phone is not required for employment, but access to applications and/or resources may be limited unless a cell phone is used for authentication.

Physical Requirements:

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear.\nAble to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed. 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